The Assoc Ops Sup Analyst is an entry level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Assoc Ops Sup Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.Responsibilities:
Assist with the creation, execution, and validation of User Acceptance test plans and scripts to ensure all Voice Response Unit (VRU) enhancements go into production in a timely and accurate manner
Review VRU project requirements to ensure timelines are met and the quality meets and exceeds customer expectations
Build and run reports such as Management Information Systems (MIS) or financial forecasts and results, as needed
Research and interpret standard information and identify inconsistencies in data or results
Assist in training team members on loan resources as well as provide testing assistance for production validation and host release
Prepare basic presentations for management
Support trouble ticket resolution and the training of new and borrowed testers
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
0-2 years of relevant experience preferred
Knowledge of Business Banking, Citi Commercial Banking Products and Services
Comprehensive knowledge of Business Entity Types and Beneficial Ownership, and Factiva Searches
Proficient in Microsoft Office
Proven problem-solving and negotiation skills
Consistently demonstrates clear and concise written and verbal communication
Education:
Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Business critical position responsible for monitoring 200 plus vendor managed ATMs. Monitor and work with our CSIPL partners to make sure all processing is completed daily. Create, review, and approve all financial instructions using multiple financial systems. Execute proofs and process add/subtracts in the ATMC application for vendor managed ATMs. Investigate and reconcile all discrepancies between vendor managed ATMs and general ledgers. Add, update, and close cases in the KSI log that impacts the vendor’s monthly score card. Submit claims to the Supplier Management team against vendors and escalate issues when needed. Assist with UAT and COB testing for the applications that the Currency Services Operations team uses. Attend and participate on conference calls for team updates, projects, initiatives, training, other back-office teams, and vendors. Assist, coach, and train processors on all processes. Assist management with SME process knowledge. >>>HOP to HOP eligible, for site listed on this posting<<< Job Family Group: Operations - CoreJob Family: Operations SupportTime Type: Full timePrimary Location: Ofallon Missouri United StatesPrimary Location Full Time Salary Range: $50,600.00 - $70,600.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.Anticipated Posting Close Date: Dec 21, 2024Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeoaapolicy.pdf) .View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf)Citi is an equal opportunity and affirmative action employer.Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
