Phelps County Bank is seeking a Technical Loan Assistant at its Rolla, MO - Downtown branch. As a Technical Loan Assistant, this position plays a vital role in maintaining and servicing existing loans, ensuring they remain in good standing, and that they comply with all regulatory requirements.Your key responsibilities will include:
Customer Service:Greet and direct customers, answer phone calls.
System Knowledge:Understand the banks computer system, especially the loan module.
File Maintenance:Perform file maintenance, troubleshoot, and solve account issues.
Reporting:Prepare and balance various reports to maintain loan portfolio integrity.
Loan Boarding:Upload different types of loans, manage collateral holds.
Payment Methods:Create loan payment methods like coupon books, auto-debit, etc.
Escrow Procedures:Follow procedures for escrow analysis and distributions.
Insurance Tracking:Handle insurance tracking and reporting, including audits.
Pending Items:Track pending items like Deeds of Trusts, liens, and final title work.
Loan Operations:Process paid outs, serviced loans, 1099's, and Notice of Actions.
Loan Officer Support:Assist with fund advances, extension agreements, and customer payments.
Compliance:Apply compliance regulations and bank loan policies.
Confidentiality:Maintain confidentiality of customer information and follow policies.
Qualifications and Education Requirements:
High school diploma or general education degree (GED).
Two to three years related banking experience and/or training.
Or equivalent combination of education and experience.
Required Skills:
Must be a self-starter who can complete tasks with little-to-no supervision. Must demonstrate a team-first attitude and voluntarily answer phone calls, respond to emails, and complete variable tasks.
Reading and interpreting various documents and policies, writing reports, and communicating effectively and appropriately with colleagues and customers.
Strong fundamental mathematical skills and attention to detail.
Problem solving and troubleshooting practical problems.
Ability to learn new tools, software, and equipment at a fast pace.
Essential Functions:While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work Environment:
Indoor climate controlled.
The noise level is typically moderate.
Breaks are allowed throughout the day.
Close proximity to other co-workers and customers may be occasionally required.
Corporate Values and Expectations - Five to Thrive
Impressive Customer Experience- creating a positive and memorable experience for the customer that makes them feel valued and appreciated. building strong relationships with customers and demonstrating a genuine commitment to their satisfaction and success.
World Class Employee Development- helping employees acquire new skills, knowledge, and competencies to succeed in their current role and prepare for future career opportunities.
Uncommon Ownership- taking personal responsibility for one's work, actions, and outcomes, and treating the organization's goals and resources as if they were one's own.
Community Champions- actively and passionately advocating for the needs and interests of a community and working to build stronger and more vibrant communities.
Healthy Habits- regularly practicing behaviors that promote physical, mental, and emotional well-being.
