The TeamThe Workforce Management, Reporting & Analytics team, as a part of the larger operations organization, supports its business partners by providing insights through a combination of Data Visualization and Business Analytics. We are a nimble team of Professionals embedded in the organization, supporting real time needs and operational non-standard reporting, in order to drive improvement. We help customers understand their data and make data driven decisions by utilizing technology to blend data into digestible pieces - providing Leaders everything they need to make tactical and actionable strategic business decisions.The ImpactThe MassMutual Operations Workforce Management, Finance and Reporting & Analytics team is seeking a Business Operations Consultant with a focus on supporting daily operational activities and efficiencies within the Life and DI New Business & Underwriting organization. This role is critical to ongoing support of our operations and plays a key part in developing frameworks for innovative solutions allowing our customers to be more effective in their day to day management of our business.Additional responsibilities include performing complex research and analysis to support business operations, distilling down the insights and presenting findings to manager and operational leaders to provide consultative direction on operational opportunities.The role also develops recommendations to solve problems and overcome obstacles related to business operations and strategic initiatives. This individual will be a critical member of the reporting and analytics team which continues to have growing responsibilities to support MassMutual’s digital first mindset and transform our operational landscape.Minimum Qualifications:
3-5 years working as an operational analysis supporting front line business customers
3+ years experience in business intelligence technologies and databases used to analyze, manipulate and present data to customers.
3+ years experience in using tools such as Tableau, Alteryx, Python, SQL, R, Power BI…etc.
3+ years using Excel to provide insights and analysis
Preferred Qualifications:
Strong interpersonal communication, conflict management, coordination, and planning skills with cross functional teams
Ability to apply judgment to balance process compliance with achievement of business objectives
Monitor key business drivers tied to operational effectiveness such as productivity, efficiency, and daily service level results
Support monthly business review meetings with senior leadership
Analyze, trend and identify problem solving opportunities
Establish new ways of monitoring success, which may include KPI creation
Identify data and reporting optimization opportunities
Works independently and with management on high visible, divisional/cross-divisional complex projects
Sought as a key resource for resolution of unique or complex business problems
Be self-supportive in collaborating with peers to effectively deliver a robust solution for the business
Drive process improvements and highlight strategic gaps and risks
Serve as a conduit of knowledge between functional and technical teams as well as within the Workforce Management, Reporting & Advanced Analytics team
Act as a champion for analytics capabilities by communicating their benefits and how they can be implemented and leveraged across the organization.
Strong organizational skills and detail oriented
Insurance operations/Finance Services experience
Ability to communicate objectives, plans, status and results clearly
Ability to collaborate across diverse teams and organizations
Must be a self-starter with the ability to succeed with minimal supervision
What to Expect as Part of MassMutual and the Team
Regular collaboration with the Workforce Management, Reporting & Analytics and Finance teams.
Focused one-on-one time with your manager
Access to mentorship opportunities
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
#LI-JA1MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.Salary Range: $78,000.00-$102,400.00
