Employment Type:Full timeShift:Day ShiftDescription:Come join the Patient Access team at Mercy Medical Center, part of Trinity Health Of New England!Position PurposeThe Patient Access Representative is responsible for pre-registration, registration and admission functions for the Emergency Department at Mercy Medical Center.What you will do
Performs complete and accurate pre-registrations, registration, and admission functions
Verifies insurance requirements, obtains and understands insurance benefits
Ensures that all entries concerning demographic, financial and advanced directives are accurate. Collects non-covered fees
Ensures that financial protocols and requirements are met while providing caring access to service at Mercy Medical Center
Has a clear understanding and explains hospital policies or regulations concerning valuables, patient’s rights, HIPAA compliance, EMTALA, health care proxy, Notice to Medicare beneficiaries, and hospital mission
Minimum Qualifications
Minimum high school diploma or equivalent, college preferred.
Medical terminology skills
Relevant medical office, hospital / physicians billing or patient registration experience preferred
Excellent customer service, verbal communication and interpersonal skills required
Position Highlights and Benefits
40 hours per week - 1st Shift includes every other weekend shift and weekend differentials apply
Orientation is Mon-Fri the first two weeks
Great benefits and Health Insurance Coverage — starting Day 1
Ministry/Facility InformationMercy Medical Center has established itself as one of the leading providers of health care services in Western Massachusetts. Mercy Medical Center is a 182-bed acute care hospital in Springfield. Other facilities include Mercy's Rehabilitation Hospital, a comprehensive hospital-based rehabilitation center on the campus of Mercy Medical Center and Brightside for Families and Children, an outpatient service offering counseling and family support programsOur Commitment to Diversity and InclusionTrinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.Our Commitment to Diversity and InclusionTrinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.EOE including disability/veteran
