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About LumenLumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.The RoleThe Senior Manager CS Program Management will act as a resource that is dedicated to the UCC Specialized Sales organization to manage Customer and Product Programs. The Program manager will be the liaison between Product, Marketing, Operations, and Sales/Customer Success organizations to streamline communications and maximize efficiencies.The Main ResponsibilitiesGovern and manage multiple initiatives that intersect with the UC&C Specialized Sales Team. Govern, track, document, and influence all aspects of the program as it relates to the specialized sales team. Be the voice of sales and the customer. Identify gaps and work through mitigation plans.The Principal UC&C Program will actively work with the Customer Success PMO, marketing, and sales leaders, to ensure full alignment on resources and objectives are met. As needed, they will engage with 3rd parties to augment resources or gather data to ensure program success.They will work in concert with the Sales and Customer Success teams and ensure that all project milestones are understood, and teams are resourced as per program objectives. They will function as an escalation point on program related concerns.What We Look For in a Candidate
Minimum of a bachelor’s degree, preferably in business administration or economics. Master’s degree is preferred
Strong interpersonal and influence skills; effectively convey your ideas through clear communication, whether in team discussions, presentations, documents to garner support for projects
Excellent oral and written communication skills, ability to interact effectively with all levels of management and Partners
Leading and understanding large, complex transformation projects
Highly organized, ability to prioritize tasks effectively
Ability to lead, guide and coach project team members in complex transformations
Ability to navigate complex organizations to get the answer you need through perseverance and personal initiative, drive and conviction
Ability to interpret financial statements and P&L
Ability to prioritize, manage time effectively, escalate issues appropriately, and keep information confidential is critical to this position
Ability to adapt to new opportunities and challenges as the business evolves
Champion for change, willing to challenge the status quo and push a team and the company beyond its comfort zone through compelling data, constant communication, and aptitude for building bridges across functions in the face of resistance
What to Expect NextBased on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.Requisition #: 330100When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.EEO StatementWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.DisclaimerThe above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.Salary RangeSalary Min :100440Salary Max :223680This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
