What you can expectThe Zoom Up Partner Programs Manager plays a key role in the design, management, and evolution of Zoom's partner programs, with a focus on driving partner engagement, performance, and long-term success. This senior-level role is responsible for building and evolving Zoom’s core partner program, Zoom Up, to ensure it supports partners' growth and rewards their investment in Zoom's products and services through objective and equitable criteria. This position requires strategic thinking, cross-functional collaboration, and a deep understanding of SaaS channel models. About the teamAt Zoom, we help a variety of customers and partners bring modern communications and collaboration solutions to their organizations. We provide our customers and partners with the opportunity to be immersed in our innovations and to unlock how Zoom can help transform their businesses. Responsibilities
Partner Program Design & Development Leading the design and evolution of the Zoom Up Partner Program by assessing business needs, applying best practices, and creating program operations frameworks across resale, referral, Service Provider and strategic alliance partners globally. Develop financial and value exchange models, core program documentation, and ensure alignment with internal stakeholders. Continuously assess and improve program structure to meet partner and business needs in alignment with Zoom’s GTM strategy, and be competitive in the market.
Program Implementation & Cross-functional Collaboration Ensuring smooth execution of partner programs across Sales, IT, Enablement, and Leadership teams. Collaborate with these teams to deliver key program components and drive operational enhancements with a focus on ease of doing business and partner self-service. Oversee the ongoing deployment of programs and integrate the developing Services Channel model into the core Zoom Up program.
Performance Monitoring & Compliance Defining and implementing a compliance framework to measure partner performance against program requirements. Establish processes for partner contracts, price lists, and communication. Develop and launch tools to monitor, report, and drive continuous program improvement to align with partner needs and drive desired partner performance.
Partner Enablement & Training Partnering with the Enablement team to create and maintain partner training programs that align with Zoom Up requirements. Develop and own all program-related documentation, including Program Guides and performance reports.
Cross-functional Leadership & Stakeholder Management Collaborating with Sales, Finance, Legal, Marketing, Operations, and Product teams to ensure alignment on partner program strategy, execution, and continuous improvement. Report on Zoom Up program performance in business reviews with leadership.
What we’re looking for
Experience (10+ years) in partner program management, specifically within the SaaS industry.
Experience working with various partner types, including Referral, Resale, Distributor, Services, Carrier and Strategic Alliances across multiple regions.
Able to show a track record of designing and managing partner programs that drive growth and partner satisfaction in fast-paced, hyper-growth environments.
Strategic thinker with a sales-oriented mindset, capable of balancing long-term vision with day-to-day execution.
Able to show analytical skills with the ability to synthesize data, partner feedback, and internal insights to improve programs.
Experience in SaaS channel models, including understanding program operations, policies, and best practices that drive alignment with go-to-market strategies.
Attention to detail in addressing business needs, developing programmatic processes and operations, and in documentation and presentation materials.
Demonstrate excellent communication and presentation skills, with the ability to influence at all levels of the organization.
Demonstrate leadership abilities to align teams and drive results.
Salary Range or On Target Earnings:Minimum:$126,500.00Maximum:$276,700.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 01/28/25Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.Our CommitmentWe believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote
