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Job Description SummaryTo create a welcoming and relaxing environment at the pool overseeing all guest needs including serving alcoholic and non-alcoholic beverages, maintaining the cleanliness of the pool deck, and replenishing towels in a hospitable and efficient manner, following Hotel procedures, to guests at the pool.Job Description
Key Job Functions
Adhere to predefined drink service guidelines and be responsible for beverage familiarization. Including regular and specialty cocktails, beer, and wine selections.
Control heavy volume at the pool area including checking guests in at the entrance.
Greeting guests and seating guests. Anticipate guest's needs to create an amazing experience.
Ability to use or learn to use coffee maker/urn, microwave, beverage machines, bus trays, dishware, silverware, glassware, queen-mary cart, telephone, pen/pencil.
Will work in the exterior of the hotel, restaurant, lounge, kitchen, and pool area with exposure to extreme temperatures and the elements.
Must have complete knowledge of service time, menu, and specials.
Responsible for each check and collection of payments.
Responsible for clearing tables and trays on the pool deck or other assigned areas.
Responsible for set-up, delivery, and presentation of all FandB orders.
Responsible for maintaining the pool deck including general cleaning, watering plants, washing, and folding towels.
Attend all designated staff meetings and training sessions.
Perform all side work as designated by the supervisor.
Efficiently and properly perform all service standards.
Attend to all needs of the guests during meal periods, breakfast, lunch, and dinner.
Report to the Supervisor any need for housekeeping and/or repairs of any equipment or restaurant.
Must be able to communicate and maintain a positive relationship with culinary and stewarding staff.
Maintain an awareness of all functions, events, and meetings taking place at any given time.
Deliver Passionate and Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model:
Greet or welcome everyone, warmly with a smile
Use eye and ear contact and the guest's name
Establish/anticipate needs
Solve and own all requests/complaints
Thank everyone
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- Build a solid relationship with your Colleagues
- Treat colleagues with respect and dignity
- Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.Qualifications and SkillsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Track record of delivering exceptional guest or client experience
Communication skills are utilized a significant amount of time; for training and safety purposes, and when interacting with guests and associates.
Strong communication skills
Appropriate professional appearance and demeanor
Frequently standing up and moving about the facility.
Frequently bending, climbing, kneeling, and moving about the facility.
May be required to work nights, weekends, and/or holidays.
Carrying or lifting items weighing up to 75 pounds
Additional Job Information/Anticip tedPay RangeBenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
