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Overview
We are currently looking for a Customer Service Representative to join our expanding team. As a fast-growing foodservice distributor, Services Group of America treats our customers as the boss and our Associates as our most important resource. Our growth provides Associates opportunities to drive their career. Apply Now and Join Our Team!
ResponsibilitiesOn a daily basis, this individual will be responsible for working in a professional team environment and performing various duties that will include:
Providing the highest level of customer service.
Efficiently resolving customer issues.
Accurately and efficiently entering, tracking and taking action on electronic customer orders.
Leveraging systems and tools to process customer orders over the phone, provide customer and company reports, document necessary information, initiate credits, and communicate effectively.
Clearly and concisely communicating across internal departments and with customers.
Balancing customer needs and company needs effectively.
Supporting the manufacturer recall process with customers and SGA.
Demonstrating thorough knowledge of SGA products, packaging, and customer order guides.
Other duties as assigned
RequirementsQualifications
High school diploma or equivalent required
One-year customer service experience preferred
Ability to read, write, and communicate in English as it relates to the job
Ability to work a flexible schedule, including weekends
Computer experience including MS Office Suite and 10-key
Distribution center or food service experience preferred
Strong attention to detail, critical thinking, and basic mathematic skills
Ability to handle multiple tasks and meet deadlines in a fast-paced environment
Ability to pass a background check and pre-employment drug screen
Equal Employment Opportunity Employer M/F/Vets/Disabled.Apply HerePI108454803
