In this role, the Retail Clerk will provide superior customer experiences with our consumers at every touch point, creating brand loyalty through expert-level product recommendations, advice, and guidance on all things brand related.
This role will work with all types of customers ranging from those experienced, or not, in the outdoors, to tourists, locals, and general outdoor enthusiasts, and will handle retail interactions, product recommendations, post-sale activities, such as product returns and warranty needs and general stocking and merchandising of product.
This is an in-house position, based in Bozeman, Montana. This position reports to the Assistant Retail Store Manager.
As a Retail Clerk, you will have an opportunity to:
Provide expert-level product knowledge to a variety of consumers, regardless of experience levels, and sell them into the right product based on their personal needs and goals and recommend appropriate care and maintenance
Efficiently handle customer transactions in a timely manner with the highest level of accuracy
Effectively balance a variable workload, shifting when necessary to meet the demands of customer volume and store needs
Maintain a high level of professionalism
Diligently utilizes and understand our retail POS system and other retail tools
Look for opportunities to improve overall customer experience
Participate in company-wide, conservation, sustainability, and JEDI initiatives
You have:
Solid communication skills, both written and verbal
Problem solving abilities, especially through active listening, with a focus on win-win solutions
The capacity to task-switch quickly and efficiently, balancing a large inbound phone/email workload
Technical aptitude with inventory management systems, Excel and other programs used to track, manage, and process orders, product returns and inventory assessment
The ability to quickly learn and understand the full product line, fabric technologies and expertly explain and recommend our brand products to a variety of consumers
The ability to reach out to peers and cooperate with supervisors to establish an overall collaborative working relationship
Please apply online: https://vistaoutdoor.wd1.myworkdayjobs.com/en-US/External/details/Retail-Associate-Stone-GlacierR0011314?locations=58e51ea5cfac01017a4fa3a639910000
