Tier 2 IT Support TechnicianBozeman, MT | Managed IT Services | Full-TimeA growing Montana-based technology services company is looking for a strong Tier 2 IT Support Technician to join its Bozeman team.This is not a giant, faceless IT department where you sit in one narrow lane forever. This is a hands-on managed services environment where you’ll work across multiple client networks, solve real business problems, touch a wide range of technologies and become the kind of technician who can walk into almost any environment and figure things out.The company has been serving Montana businesses for decades and has built its reputation around practical technology solutions, responsive service and long-term client relationships. Their work spans managed IT, Microsoft 365, networking, cybersecurity, phone systems, cabling, surveillance and other business-critical technology services.Why This Role Is Worth Your TimeYou’ll be joining a stable, established technology company that supports real businesses throughout Montana. This is not password-reset purgatory. You’ll get exposure to cloud systems, endpoints, networks, firewalls, Microsoft 365, VoIP, onsite troubleshooting and project work.If you’re coming from an MSP, you already know the deal: the pace is faster, the problems are broader and the learning curve is steeper. But that’s also why MSP technicians usually become sharper than people who only know one internal environment.This is a good fit for someone who enjoys being useful, trusted and technically challenged.For the right technician, this is a solid opportunity to earn well, get paid properly for overtime and join a company that invests more into benefits as tenure grows.What You’ll DoAs a Tier 2 Technician, you’ll handle escalated support issues, work directly with business clients and help keep their technology running smoothly.Responsibilities include:Troubleshoot and resolve escalated desktop, server, network and cloud support issuesSupport Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive and related admin tasksWork with Windows workstations, printers, mobile devices, line-of-business applications and user access issuesTroubleshoot networking issues involving switches, firewalls, wireless, VPNs, DNS, DHCP and connectivityAssist with cybersecurity tools, endpoint protection, MFA, backups and basic security remediationSupport VoIP/phone system issues, cabling-related coordination and other business technology systems as neededHandle onsite support visits in the Bozeman area when remote support is not enoughDocument issues, resolutions, client environments and repeatable processes clearlyEscalate appropriately when needed, but own problems until they are solvedCommunicate with clients in a calm, professional and non-condescending wayParticipate in small projects, upgrades, migrations and technology rolloutsWhat We’re Looking ForThe ideal candidate is a true Tier 2 technician: past basic help desk, not yet pretending to be a senior architect, but technically strong, curious and dependable.You should have experience with:2+ years of IT support experience, ideally in an MSP or multi-client environmentMicrosoft 365 administrationWindows desktop and server supportActive Directory / Entra ID user administrationNetworking fundamentals: DNS, DHCP, VLANs, VPNs, Wi-Fi and firewallsEndpoint troubleshooting and remote support toolsBackup, antivirus/EDR and basic cybersecurity conceptsTicketing systems and documentationOnsite client support and professional communicationNice to HaveMSP experienceVoIP or business phone system experienceFirewall experience, especially SonicWall, Fortinet, Meraki, Sophos or similarCertifications such as CompTIA A+, Network+, Security+, Microsoft, Cisco or vendor-specific credentialsExperience with structured cabling, surveillance systems or physical infrastructureFamiliarity with ConnectWise, Autotask, Datto, Ninja, Kaseya or similar MSP toolsWho Will Do Well HereYou’ll probably enjoy this role if you:Like solving messy, real-world problemsCan talk to a business owner, office manager or end user without sounding like a robotDon’t need every answer handed to youKnow when to escalate, but don’t bail at the first sign of difficultyEnjoy variety more than routineTake pride in clean documentation and finished workWant to become a stronger all-around technicianCompensation & BenefitsThis role offers a strong compensation and benefits package, including:$60-70k yearly depending on experienceOvertime availableHealth coverage 401(k) with company matchPaid time off
