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BRIDGERCARE DESCRIPTION OF POSITION
All Bridgercare employees contribute to providing excellent, affordable reproductive and sexual healthcare and education in a safe, supportive, empowering atmosphere. This description outlines primary qualifications, duties and job scope but does not limit this position to the work described. It is our expectation that employees perform all necessary functions at appropriate times and circumstances in support of Bridgercares mission.
Position Title: Patient Coordinator
Status: Full Time
POSITION SUMMARY
The Patient Coordinator provides patient support functions in the front office to support Bridgercares mission according to Title X guidelines. The Patient Coordinator is under the direct supervision of the Office Manager and Clinical Coordinator.
POSITION RESPONSIBILITIES
Clerical Duties
ï Answer phones; distribute clinic information to help clients access needed services. Direct calls to appropriate recipients and take accurate messages.
ï Accurately enter patient demographic, billing, and clinical intake notes into electronic patient management systems.
ï Communicate with insurance companies to obtain benefit information for patient visits, assist billing department with medical claim billing as needed.
ï Participate in rotation of daily cash reconciliation and deposit preparation.
ï Clearly communicate with patients about fees, sliding scale, payment arrangements, and requests for donations. Referral of questions as needed to appropriate department.
ï Manage record requests, mail sorting, patient voicemail and patient birth control refill requests.
ï Perform financial intake of patients, including income assessment, fee level assignment, and verification of income and explanation of same to clients per Title X requirements.
ï Other clinical support tasks as assigned by Administration.
ï Participate in staff meetings and training as scheduled.
ï Communicate effectively orally and in writing, proficiency in computers required.
ï Coordinate and work cooperatively with fellow staff as well as independently.
ï Comfortably, respectfully discuss sensitive issues with clients, including patient care circumstances for purposes of scheduling and triage, and assessment of patient income for sliding fees.
ï Other support tasks as assigned by Administration.
SKILLS AND ATTITUDES
ï Works effectively and sensitively with a diverse and limited resource population.
ï Works in a team and shares responsibilities and duties.
ï Sets priorities, is organized and a self-starter.
ï Communicates clearly, orally and in writing, and effectively navigates technology.
ï Treats staff, patients and community members respectfully.
ï Contributes to a positive, functional workplace culture.
QUALIFICATIONS
ï High School graduate
ï Preferred expertise and recent experience healthcare.
ï Commitment to family planning philosophy and goals, including: confidentiality, provision of service to women, men, and teens regardless of ability to pay, and comprehensive options counseling for unintended pregnancy and referral per Title X guidelines.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
May 2018
