We are a fast-paced company that offers IT support services to businesses located across Western Montana. Our goal is to deliver prompt and efficient solutions that turn our customers into raving fans!We are seeking a highly skilled IT support professional who is dedicated to resolving technical problems and providing exceptional customer service. Our ideal candidate is a problem-solver who enjoys tackling challenging issues and helping people get back to work.As a member of our team, you will be responsible for diagnosing and troubleshooting IT issues for our clients, documenting IT-related information, and providing friendly and efficient customer service to end-users.Job Status: Full TimeEmployee Type: HourlyPay: $24-$27/hr DOEBenefits:Rich and flexible medical/dental with a Health Savings Account option.Paid Vacation, Sick and Holiday time.Retirement: 401k with 4% match and discretionary profit sharing.Certification assistance & continuing education benefits.Cell phone reimbursement.Personal IT purchasing employee discount.Team bonding events.Work-life balance\flexibility.General Work Schedule: 8am-5pmTravel/License Required: Yes, Minimal local travelWork Schedule: 8am-5pm Monday-Friday, Occasional On-CallPosition Roles & Responsibilities:IT issue resolutionIT documentation maintenanceTicket quality assuranceWorking with IT Team to improve overall IT results for clientsAfter hours emergency support via the on-call rotationRESOURCE PROFILE:Problem solverPositive attitudeAbility to work under pressureAttention to detailCustomer serviceQuality assuranceProfessional appearance and approach to workTechnical Skills:Desktop operating system support skillsWorkstation peripheral support skillsIntermediate and/or advanced use of server operating system skillsIntermediate and/or advanced networking skillsIntermediate and/or advanced overall troubleshooting skillsPlease apply online with First Call Computer Solutions at: https://first-call.hiringthing.com/job/781482/it-support-bozeman?s=cl
