Coonen Dental hiring for our front desk position. Fun, family friendly office to work in. Retirement package, paid time off.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Keep the doctor and the hygienist productively busy throughout the day
Answer phones
Schedule all appointments and detail procedure and time needed
Stabilize production by booking by the zone scheduling concept
Maximize time efficiency in scheduling by utilizing procedure codes to doctor time, assistant time, anesthesia, etc.
Check that lab cases have been received the day before treatment
Greet patients by name and update addresses, telephone numbers and insurance information as appropriate
Alert appropriate staff of patient arrivals
Monitor the schedule throughout the day to insure that all runs smoothly
Adjust the schedule as necessary
Reschedule the late patient and any no-shows that occur during the day
Check account balances of patients coming in and prepare to discuss any monies due
Adhere to all safety and health regulations
Monitor outstanding claims, calling on claims 30 days or ↑
Call on delinquent accounts
Prepare daily bank deposit
Prepare a financial action plan by reviewing the patients for the next day and determining their financial needs and status, put this on route slip
Run all requested reports
Process EOB’s and requests for additional information
Research insurance benefits and prepare estimates on treatment diagnosed prior to discussing financial arrangements in a private place
Determine patient’s insurance carrier and patient’s share of cost
Collect all patient co-pays at time of service
Make financial arrangements on all patients according to our financial policy
Send e-claims and paper claims daily
Document the payment option selected by patient
Financial arrangements must be made after the exam and consultation and prior to treatment
Obtain a signed financial agreement if you decide to offer financing to the patient; Specify number of payments and due dates. Monitor payments
Post all payments, send additional statements as needed
Present treatment plan, using models, diagrams and provide related literature
Bill secondary insurance
Prepare a treatment planning schedule, book the first appointment and arrange for subsequent hygiene appointments
Be prepared to quantify referral sources, units diagnosed; units accepted; percent accepted; units completed; and actual production compared to monthly goals on monitor reports.
