We are a fast-paced company that offers IT support services to businesseslocatedacross Western Montana. Our goal is to deliver prompt and efficient solutions that turn our customers into raving fans!We are seeking a highly skilled IT support professional who is dedicated to resolving technical problems and providing exceptional customer service.Our ideal candidate is a problem-solver who enjoys tackling challenging issues and helping people get back to work.As a member of our team, you willbe responsible fordiagnosing and troubleshooting IT issues for our clients, documenting IT-related information, and providing friendly and efficient customer service to end-users.Job Status:Full TimeEmployee Type:HourlyPay:$24-$28/hrDOEBenefits:Rich and flexible medical/dental with a Health Savings Account option.Paid Vacation, Sick and Holiday time.Retirement: 401k with 4% match and discretionary profit sharing.Certification assistance & continuing education benefits.Cell phone reimbursement.Personal ITpurchasingemployee discount.Team bonding events.Work-life balance\flexibility.General Work Schedule:8am-5pmTravel/License Required:Yes, Minimal local travelWork Schedule:8am-5pm Monday-Friday, Occasional On-CallPosition Roles & Responsibilities:IT issue resolutionIT documentation maintenanceTicket quality assuranceWorking with IT Team to improve overall IT results for clientsAfter hours emergency support via the on-call rotationRESOURCE PROFILE:Problem solverPositive attitudeAbility to work under pressureAttention to detailCustomer serviceQuality assuranceProfessional appearance and approach to workTechnical Skills:Desktop operating system support skillsWorkstation peripheral support skillsIntermediate and/or advanced use of server operating system skillsIntermediate and/or advanced networking skillsIntermediate and/or advanced overall troubleshooting skillsPlease apply online with First Call Computer Solutions at: https://first-call.hiringthing.com/job/873352/it-support-helena?s=cl
