POSITION: Member Services Representative
REPORTS TO: Executive Director
The Member Services Representative is responsible for assisting the Executive Director in fulfilling the objectives and mission of the Chamber to assist with membership recruitment, retention, and support.
CHAMBER MISSION STATEMENT:
To promote local businesses and support our community.
DUTIES:
1. Work closely with members to understand and identify their specific needs and challenges.
2. Implement a membership retention plan as designated by the Executive Director and membership committee.
3. Outreach to potential new members to discuss Chamber membership and recruiting them to join the Chamber
4. Attend the monthly membership and marketing committee meeting.
5. Assist with the management and scheduling of Chamber-sponsored networking events (Ribbon cutting ceremonies, Coffee with the Chamber, economic development meetings, Chamber Membership Luncheons, and Business After Hour Bashes)
6. Ambassador Program: Work closely with ambassador chairs to assist with managing the ambassador program, engaging new ambassadors, and supporting the growth and initiatives of the program.
7. Support and participate in Chamber community events as deemed necessary by the Executive Director
8. Other duties as assigned by the Executive Director
Schedule:
- Remote, flexible work schedule
- 5-7 hours/week
- Evening/Weekend Hours required for occasional community events and monthly networking events.
Hourly Rate: $16.00/hour
EDUCATION AND EXPERIENCE
Requirements: Must have a current Montana Driver’s License and personal car available for business use. The car must be insured, and proof of insurance provided annually. Driving records will be reviewed through a background check. Strong customer service skills to support interaction at all levels of the organization. Excellent communication, both written and verbal, and interpersonal skills.
Experience Preferred in sales, social media, MS Office, and PowerPoint.
