Do you like making people happy? Do you feed on positive energy and leading a team? As the Retail Cashier and Customer Service Lead, you will lead a team charged with creating a lasting and valuable impression upon our customers. The team leader is an exceptional communicator and is expected to model the professional and friendly behavior that mirrors the company’s core values. Accuracy, effective communication, excellent interpersonal and problem-solving skills combine to provide that the team delivers the customer a most satisfying experience. This position will lead by example with full attention and awareness of all customers is expected to maintain a pleasant environment. The lead is expected to seek answers to employee and customer inquiries and find resolution to problems to create lasting customers and deter theft.
Key Accountabilities:
Provides full-spectrum cashier and customer service training and re-training as needed for associates
Assists in intraday scheduling of cashier and customer service staff designed to meet the needs of our customers and provide minimum wait times ( Kalispell only due to separation of areas)
Acts as new hire coaching assist for managers to all-store team with new hire onboarding (assists with new hire checklist, Celerant and team basics) Provide consistent training to all new hires and act as the main point of new process training for existing employees
Conducts regular return, licensing, special order processing and house account charge audits to ensure proper processing and provides re-training as needed to ensure best customer experience.
Maintains proper backstock of supplies for cashier and customer service needs and communicates in a timely manner for re-orders to maintain proper store supply needs
Assists with cashier and customer service hiring through narrowing potential interview candidates and being a first assist in interviews to the hiring manager
Keeps a constant focus on improving the cashier and customer service experience from a customer, employee and store needs perspective – identifies and rolls out processes to improve and engage the staff while improving the customer experience (non-invasive side projects for downtime)
Assists with communication to Cashiers and Customer service staff for sale pricing issues/changes
Communicates cashier and customer service needs to store managers
Teamwork oriented with the ability to work in a product learning environment
Strong sense of pride and responsibility for the maintenance and organization of counter areas
Maintain organized back stock area of transfers and special orders
Maintain high awareness of surroundings to provide safe and secure environment
Skills Summary:
Enjoy connecting with customers and demonstrating an enthusiastic and positive behavior
Ability to operate POS system with accuracy and attention to detail
Ability to work as a team player in a fast-paced environment, handling multiple priorities and quickly learning new procedures
Ability to lead a successful team in a fast-paced environment, while handling multiple priorities and championing the roll out of new procedures
Demonstrate knowledge of store products and services, and use this knowledge to inspire customers to make purchases
Ability to meet or exceed customer service standards.
Ability to communicate effectively with customers, peers and management
Ability to work a flexible schedule, including morning, evening and weekend availability as business needs require
This position does not have a remote worker option.
Adherence to all company policies and loss prevention control and compliance procedure
This description reflects management’s assignment of essential functions, it does not restrict the tasks that may be assigned
Physical Requirements:
Must be able to stand for extended periods and bend, twist and reach repeatedly throughout shift
Ability to lift up to 25 pounds and carry items short distances
Full-time (4-5 days, 36-40 hrs/week), must be available to work some evenings, weekends and holidays.
Full-Time with excellent benefits $18-$20/hr + depending on experience.
Please visit http://www.sportsmanskihaus.com/ to download an application or pick one up at 145 Hutton Ranch Rd. Kalispell, MT
