The most fun you can have and still call it work! Opportunities exist to work in the Kalispell & Whitefish ski and bike repair and rental shops. Sportsman & Ski Haus is looking for a part-time and full-time bike and ski shop technicians. Previous bike tech experience is greatly preferred, but will consider someone with extensive knowledge of bike maintenance and ability to learn . Effective communication, willingness to work as team and excellent interpersonal skills are essential.
As a Retail Shop Technician, you serve a dual role of ensuring that our customers have a safe and rewarding experience that will keep them coming back to Sportsman & Ski Haus time after time. You will become a part of a customer first service environment where your product knowledge, skills and training will make you an important part of our team. Your responsibilities will include but are not limited to demonstrating OUTSTANDING customer service skills, performing testing and maintenance of both company owned and customer owned sporting equipment after meeting training and certification requirements. Maintain an always learning attitude to be open to new techniques and requirements in the interest of customer safety, providing product knowledge to our customers and working as part of a team to the overall customer and store needs. Retail Shop Technician I may assist in product demonstrations offsite in support of store promotions and events.
Key Accountabilities:
Customer service priority and availability to customers to answer questions and provide excellent customer service with rentals and demos and ability to diagnose and explain some basic technical issues
Perform required equipment testing and basic maintenance of both company owned and customer owned sporting equipment
Willingness to do what needs to be done to ensure customer satisfaction
Teamwork oriented with the ability to work in a learning environment
Drive to meet and exceed performance expectations
Strong sense of pride and responsibility for the maintenance of department areas - ensure shop is kept organized
Skills Summary:
Enjoy connecting with customers and demonstrating an enthusiastic and positive attitude
Open to engaging with different associates, customers, and managers
Ability to become certified in necessary equipment trainings as required and learn and execute proper techniques in equipment maintenance to provide a safe and positive customer experience.
Ability to work as a team player in a fast-paced environment, handling multiple priorities and quickly learning new procedures
Demonstrate knowledge of store products and services, and use this knowledge to inspire customers’ loyalty and referrals
Ability to meet or exceed customer service standards.
Ability to communicate effectively with customers, peers and management
Team oriented with a general willingness to get the job at hand done.
Ability to work a flexible schedule, including morning, evening and weekend availability
This position does not have a remote worker option.
Adherence to all company policies and loss prevention control and compliance procedures
This description reflects management’s assignment of essential functions, it does not restrict the tasks that may be assigned
Physical Requirements:
Must be able to stand for extended periods and bend, twist and reach repeatedly throughout shift
Ability to lift and carry at least 50 pounds and move about on the sales floor, ascends/descends a ladder as needed to access product and assist customers
Operates specialized equipment for sporting goods maintenance that may require use of safety equipment ( safety glasses, gloves for example)
Ability to work in an environment with a moderate to high level of noise.
Part-time 2-5 days/week 12 - 28 hours/week, Full time 4-5 days/week 36-40 hours. Must be available to evenings, weekends and holidays.
Please visit http://www.sportsmanskihaus.com/ to download an application or pick one up at 145 Hutton Ranch Rd. Kalispell, MT.
