Employment Type: Full-Time / 40 hours
Work Hours: Monday through Friday from 7:30 a.m. to 5:30 p.m. + On-call Hours
DESCRIPTION OF COMPANY:
Plum Property Management was established in April of 2009 to provide real estate management to property owners and investors. Plum manages properties throughout Missoula and the close surrounding areas. Our properties include apartments, single-family homes, mobile home parks, storage facilities, homeowner and condo owner associations, and commercial properties.
Plum’s services consist of establishing rental rates, advertising, showing properties, negotiating leases, collecting payments, payables, forecasting requirements, preparing annual budgets, scheduling expenditures, tax preparation, initiating corrective action, resolving complaints, enforcing rules/laws, property inspections, maintenance coordination, cleaning coordination, planning renovations, establishing and enforcing precautionary policies, laws, and regulations, response to emergencies, and eviction preparation. Additionally, Plum prepares reports by collecting, analyzing, and summarizing data and trends within our industry. We accomplish knowledge by participating in educational opportunities, professional organizations, and maintain personal and professional networks.
SUMMARY OF THE POSITION:
Plum is seeking a full-time Maintenance Coordinator for our maintenance department. This position requires the applicant to have experience working within the Property Management industry, specifically in a maintenance department. The team member is to perform tasks related to the maintenance and general upkeep of properties managed by Plum. This involves routine and cyclical tasks along with more complex and emergency tasks. The position also requires strict deadlines to be met with accurate outcomes.
Oversee the scheduling of maintenance related items for 1,000+ units. Work with on-staff maintenance technician(s) and third-party vendors. You will also work to schedule inspections for our on-staff Rental Condition Assessor and third-party vendors who assist with these tasks. Ensure timely completion and proper documentation of service issues in the software system.
Establish and maintain relationships with the third-party vendors.Be able to negotiate rates, track performance, and manage service agreements with the third-party vendors.
Coordinate routine inspections and implement preventative maintenance schedules for our managed properties.
Serve as one of the main point of contacts for renters regarding maintenance issues. Provide regular updates to renters and ensure excellent customer service by resolving maintenance issues promptly.
Review invoices for accuracy and approve payment for completed work.
Respond to emergency maintenance requests, including after-hours calls. Work to coordinate the repairs for urgent issues like water leaks, electrical outages, and health and safety hazards.
Maintain detailed records of work orders, repair costs, and vendor performance. Update property management software/property owners/renters/team with maintenance records and status updates.
Track inventory of materials and supplies like marketing signs/banners and code boxes.
Make periodic site inspections to verify complaints of non-compliance or lease violations. Verify completed work of vendors and audit remodel work.
As time allows, assist with completing inspections:
Properly perform several inspection types for vacant units. Evaluate the overall condition of new and existing properties to ensure that all health and safety issues, maintenance, and cleaning concerns are noted. Perform data entry of results within Plum’s software system and network.
Communicate and provide Plum’s Maintenance Coordinators and Property Managers with thorough and detailed photographs and reports of property condition via drive-by, exterior inspection, and/or interior inspection.
Inspection reporting includes utilizing assigned checklists, examining appliances, locks, filters, smoke and carbon monoxide detectors, lawn/landscaping, fencing, and other required items as listed on reports and checklists.
Perform inspections of Plums storage facilities. This includes monthly ground inspections, several weekly trips to assess move out inspections or to lock unpaid units, and performing general cleaning duties (sweep floor, vacuum, place rodent bait, etc.). The employee will need to operate a small vehicle like a golf cart. Training provided on upkeep and operation of the vehicle.
Enjoy driving throughout Missoula and surrounding areas including (but not limited to) East Missoula, Bonner, Clinton, Turah, Seeley Lake, Frenchtown, Huson, Alberton, Lolo, Florence, Hamilton, and Stevensville.
Please note that this list is a general idea of daily tasks, but not an exhaustive list of all tasks that you will be asked to complete.
REQUIREMENTS & EXPECTATIONS OF RESUME:
We are seeking a person who can fulfill the following requirements:
Ability to read, write, understand, and communicate in English.
High School Diploma or General Education Diploma. Proof upon interview required.
Type a minimum of 40 words per minute. Proof upon submission of resume required.
Experience in building maintenance and/or coordination of maintenance required.
Experience in the property management or real estate industry required.
Ability to read, write, understand, and communicate in English.
High School Diploma or General Education Diploma. Proof upon interview required.
Reliable automobile, proof of automobile insurance, and valid Montana state driver's license. Proof upon employment required. The personal vehicle of an employee will be used for this position.
Efficient and skillful in computer skills including Microsoft Office.
Have a clear understanding and application of basic office equipment. i.e., computer, printer, copier, scanner, lamination machine, texting/messaging, tablet, television, alarm system, and door code entry system.
REQUIREMENTS & EXPECTATIONS OF SKILL SET:
We are seeking a person who can fulfill the following requirements:
Can perform constant follow-up with renters, property owners, and vendors.
Can perform constant data entry and history/notes within Plum’s software system.
Can schedule multiple work orders and assign the work to the appropriate Plum Maintenance Technician or vendor.
Ability to work well with different personality types including emotional or stern renters and owners.
Discuss maintenance accurately with specific clients, tenants, homeowners, etc.
Protect confidentiality as outlined within the employee handbook and non-disclosure agreement.
Has a pleasant and polite personality.
Is honest, trustworthy, and accountable.
Possess a positive and helpful demeanor when communicating with property owners, renters, prospective renters, vendors, and all employees.
Present a good representation of the company. Having face-to-face communication with Plum staff, renters, owners, and vendors requires your appearance, clothing, and personal hygiene to reflect the high-quality work being performed.
Is a problem solver/proactive in seeking areas of problems and rectifying those issues.
Professional in-person, email, and telephone etiquette.
Complete essential tasks such as filing, mailings, emailing, taking notes/messages, etc.
Comply with local, state, federal, and company policies, procedures, and regulations.
Follow all policies and procedures outlined in the job description, provided checklists, and employee handbook.
Lift and/or move up to 35 pounds, when needed.
Sit and maintain computer screen time for long periods of time.
Be honest, trustworthy, and accountable.
Strong organizational and time management skills.
BENEFITS:
Plum Property Management will provide the following benefits to full-time employees:
100% Life Insurance Policy
100% Vision Insurance Policy
SIMPLE IRA (3% Company Contribution Included)
50% Health Insurance Premium Coverage
Paid Designated National Holidays
Paid Time Off hours
Paid Birthday
Parental leave
Mileage Reimbursement at the IRS reimbursement rate for personal vehicles.
Waiting periods may apply.
If you are interested in this position and feel that you would be a qualified candidate, please submit your resume and supporting documents as noted in the requirements and expectations by email to resumes@rentplum.com. No phone calls or walk-ins, please.
