Job Title: ServerThe Server is responsible for delivering an exceptional, personalized dining experience that embodies the Core Values of The Ranch at Rock Creek. This role requires a balance of technical service excellence and genuine hospitality. The Server must anticipate guest needs, demonstrate command of the culinary program, and execute service consistent with our Forbes Travel Guide Five-Star and Relais & Chteaux standards.Essential Duties and ResponsibilitiesProvide a highly personalized experience by greeting guests by name, anticipating preferences, and adhering to all dietary restrictions and allergies.Execute flawless steps of service throughout the dining experience, balancing professional etiquette with authentic engagement.Demonstrate comprehensive knowledge of all menu items, including ingredients, preparation methods, quality standards, and presentation. Articulate the story behind the food and beverage offerings to guests.Maintain strong knowledge of wines, spirits, and beers. Strictly adhere to all state liquor regulations, including the prevention of service to minors or intoxicated persons.Maintain mastery of table numbers, room capacities, operating hours, and standard table setups. Effectively utilize the POS system for accurate order entry.Review and execute requirements based on daily Banquet Event Orders (BEOs) and guest itineraries.Maintain impeccable cleanliness, sanitation, and organization of assigned stations and service areas. Perform all opening and closing duties as assigned.Review daily specials and maintain real-time awareness of menu availability throughout the shift.Communicate efficiently with the culinary team, events staff, and other departments to ensure seamless service delivery.Skills and CompetenciesDemonstrated ability to learn, retain, and execute complex service protocols with precision. Must be open to feedback and coaching regarding Forbes standards.Ability to anticipate guest needs and read social cues before requests are made.Uncompromising attention to presentation, grooming, and table maintenance.Excellent timing to serve orders promptly and accurately while managing multiple priorities.Ability to perform duties effectively with minimal supervision.Physical DemandsRegularly lift and/or move up to 15 lbs.; occasionally lift and/or move up to 40 lbs.Ability to stand for extended periods and move frequently between service areas.Disclaimer: This job posting is for informational purposes only and does not constitute a contract of employment. The Ranch at Rock Creek is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, or any other protected status.
