Sells products and services to customers in assigned non-bulk multi-dwelling units (MDU) areas/properties with 20+ doors through door-to-door solicitation, lobby events, and by building strong relationships with property managers.Major Duties and Responsibilities· Actively and consistently support all efforts to simplify and enhance the customer experience· Meets established objectives relative to monthly sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio· Solicits residential customers through door-to-door solicitation, lobby events, and by building/maintaining strong relationships with property management· Generates incremental revenue from existing customers by adding new/additional services· Responds to customer problems and complaints according to established company policy; follows through to ensure issues are satisfactorily resolved· Maintains a well-informed knowledge base of competitors activities throughout assigned territory; informs manager of any changing competitive pricing programs or marketing directions· Attends and actively contributes to sales meetings and training programs· Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders and sales reporting· Collect and account for funds and provide receipts according to Company policy and guidelinesRequired QualificationsKnowledge of cold call sales skills, persuasion, and clear communication skillsAbility to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicleAbility to work outside for extended periods in any season and/or during inclement weatherFamiliarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applicationsValid driver's license with a satisfactory driving record within Company required standardsRequired EducationHigh School Diploma or equivalent work experienceRequired Related Work Experience and Number of YearsExperience in sales or customer service – 0 to 6 monthsPreferred QualificationsKnowledge of communications technologies and services, with an emphasis on data networking fundamentalsKnowledge of cable or telecommunications servicesExperience with consumer education of products and servicesSuccess in a previous sales position, prospecting or cold calling; direct sales experience is preferred, but not required.Bilingual Spanish PreferredPreferred Related Work Experience and Number of YearsSales or relevant work experience – 1 Working ConditionsSpends approximately 80% of time in outside environment for extended periods of time in any season with potential exposure to inclement weatherMust be able to lift 10-20 pounds for 20 - 30 feet (digital boxes, etc.)Exposure to moderate noise levelsMust be able to work evenings and weekendsVariable hours: may include weekends, holidays, and split days offSMD311 2024-45333 2024Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. (https://www.youtube.com/watch?v=mYw1ejL2jZ8)Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)
