Role and Responsibilities: (Includes but is not limited to the following)Responsible for maintaining general cleanliness of cabanas and surrounding area.Ensure overall safety of guests in pool area.Ensure supplies and set-ups are completed in cabanas prior to cabana rental.Answer telephone and confirm cabana reservations.Coordinate daily cabana seating arrangements.Be knowledgeable of our property and the services offered.Offer the guest additional services.Provide guests with information regarding cabana amenities and pool facility at time of seating.Anticipates guest's needs, respond promptly.Maintain positive guest relations at all times by resolving complaints and ensuring guest satisfaction.Work closely with pool and beverage management to ensure that the highest level of service is provided to cabana guests.Coordinate the cleaning of cabanas at the end of each day, to include removing dishes, food, and trash.Remove pool towels and return them to designated areas.Assist in the sale of cabanas by verbally conveying the benefits of renting a cabana to hotel guests.Notify supervisor of any unsafe conditions or items in need of repair, to include misting system, refrigerator, TV, telephones, curtains, etc.Respect the privacy and anonymity of all guests or celebrities that might utilize cabanas.Meet all departmental standards.Perform all other job-related duties as requested.
