What You’ll Do as a Resort Front Desk Manager:As a Resort Front Desk Manager at Westgate Resorts you will oversee all front office operations. Assures guest satisfaction with room amenities and service. Resolve guest complaint in an efficient manner by performing the following duties. You will demonstrate Westgate’s core values of Passion, Integrity, and Work Ethic in every interaction with guests and team members.Lead and manage all Front Office departments; Front Desk, Guest Services, and PBX, ensuring cohesive operations and exceptional guest service.Recruit, onboard, train, and terminate front office personnel, maintaining a high-performing and service-oriented team.Resolve guest complaints and service issues with empathy and efficiency, ensuring timely follow-up and long-term solutions.Oversee scheduling, payroll, and labor management, balancing operational needs with budgetary goals.Produce accurate room forecasts and collaborate with Revenue and Reservations teams to optimize occupancy and rate strategy.Maintain and manage the operational budget, identifying cost-saving opportunities without compromising service quality.Review nightly audit reports for accuracy and compliance, ensuring financial integrity and smooth transitions between shifts.Develop and deliver training programs for Front Office, Guest Services, and PBX teams, aligned with service standards and brand expectations.Act as Manager on Duty, representing resort leadership and supporting all departments during assigned shifts.Champion guest satisfaction platforms (e.g., Medallia, Google Reviews, Expedia), analyzing feedback and implementing strategies to elevate service scores across all touchpoints.Other duties as assigned.Supervisory ResponsibilitiesDirectly supervises team members in the location.Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.Responsibilities include training and coaching team members.Planning, assigning, and directing work.Assisting in appraising performance and rewarding team members.Addressing complaints and resolving problems. 
