We seek an experienced Senior Product Manager to lead our guest-facing digital ecosystem, owning the Mobile App and a comprehensive portfolio of Non-Room Booking Experiences (Dining, Entertainment, Spa/Wellness, and Concierge services) across multiple Wynn properties. This is a strategic role requiring portfolio-level product thinking, cross-property coordination, vendor partnership management, and the ability to balance new feature development with optimization and platform integration. The successful candidate will drive revenue impact, enhance guest satisfaction, and ensure seamless, integrated experiences across our digital touchpoints and physical properties.Reports To: Executive Director of IT Product & Project Management KEY RESPONSIBILITIES Portfolio & Program Strategy Own the strategic vision and roadmap for the guest-facing mobile ecosystem: Mobile App, Dining/F&B, Entertainment/Ticketing, Spa/Wellness, and Concierge experiences Define portfolio-level strategy balancing new feature development, optimization of existing experiences, and seamless platform integration across property brands (WLV, EBH, WRL) Establish OKRs and success metrics aligned to guest satisfaction, revenue impact, adoption rates, and operational efficiency Conduct competitive analysis and market research; identify emerging trends and opportunities to differentiate guest experiences Cross-Functional Program Orchestration Coordinate across product, engineering, design, operations, and business teams; establish clear working agreements and decision-making frameworks Manage dependencies and integration points between mobile app and multiple service experiences; resolve conflicts and ensure cohesive architecture Drive alignment on prioritization, scope, and trade-offs across competing initiatives and stakeholder interests Facilitate strategic decision-making and escalate conflicts that require leadership input Multi-Property Brand Management Establish consistent guest experience standards and brand guidelines across WLV, EBH, WRL, and other properties Balance enterprise-wide platform consistency with localized property needs and brand differentiation Coordinate phased rollouts and launches across multiple properties; ensure readiness and consistent execution Stakeholder & Guest Research Conduct deep user research and gather feedback from guests, operational teams, and business stakeholders across multiple properties Synthesize insights to identify pain points, opportunities, and emerging guest needs across dining, entertainment, wellness, and concierge services Lead user research initiatives (surveys, interviews, usability testing) to validate concepts and measure experience improvements Vendor & Integration Management Manage relationships with external vendors and service providers (reservation systems, payment processors, dining platforms, ticketing systems, etc.) Negotiate vendor contracts and SLAs; ensure vendor roadmaps align with strategic priorities and timelines Oversee technical integrations and resolve interoperability challenges between mobile app and backend service systems Evaluate vendor performance against KPIs; escalate issues and manage remediation Revenue & Business Impact Define business cases for major initiatives; quantify expected revenue impact, cost savings, and guest satisfaction improvements Monitor portfolio performance: mobile app adoption, transaction volume, guest satisfaction scores, revenue per transaction, conversion rates Conduct post-launch reviews; analyze data to identify optimization opportunities and inform future roadmap decisions Present portfolio performance, ROI, and strategic recommendations to executive leadership Product Delivery & Release Management Own end-to-end delivery of major initiatives: from concept through design, development, testing, and multi-property launch Define requirements, acceptance criteria, and success metrics for each initiative; track progress and manage schedule/scope changes Coordinate multi-property rollouts; ensure operations readiness, training, and go-live communication Drive continuous improvement through iterative releases and A/B testing; measure impact and iterate based on data 
