Sells products and services to customers in assigned areas/properties through door-to-door solicitation and by building relationships.
Actively and consistently support all efforts to simplify and enhance the customer experience
Meets established objectives relative to sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio
Solicits residential customers through door-to door solicitation and by building relationships with property management and explains products and services available to same
Generates incremental revenue from existing customers by adding new/additional services or upgrades
Responds to customer problems and complaints according to established company policy; follows through to ensure issues are satisfactorily resolved
Maintains a well-informed knowledge base of competitors activities throughout assigned territory; informs manager of any changing competitive pricing programs or marketing directions
Attends and actively contributes to sales meetings and training programs
Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders and sales reporting
Collect and account for funds and provide receipts according to Company policy and guidelines
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Knowledge of cold call sales skills, persuasion, and clear communication skills
Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
Ability to work outside for extended periods in any season and/or during inclement weather
Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
Valid driver's license with a satisfactory driving record within Company required standards
Required Education
High School Diploma or equivalent work experience
Required Related Work Experience and Number of Years
Experience in sales or customer service - 1
Preferred Skills/Abilities and Knowledge
Knowledge of communications technologies and services, with an emphasis on data networking fundamentals
Knowledge of cable or telecommunications services
Experience with consumer education of products and service
Working Conditions
Office environment and / or outside environment with exposure to inclement weather
Must be able to lift 10-20 pounds for 20 - 30 feet (digital boxes, etc.)
Exposure to moderate noise levels
Must be able to work evenings and weekends
Variable hours: may include weekends, holidays, and split days off
Mental Requirements
Ability to complete documentation accurately
Ability to build mutually beneficial relationships with all management at assigned properties
Ability to communicate orally and in writing in clear and straightforward manner
Ability to maintain confidentiality
Ability to deal with the public in a professional manner
Ability to maintain high level of self-motivation
Ability to maintain favorable relations with subscribers, vendors and employees within the service area
Ability to prioritize and organize effectively
Ability to use personal computer and software applications
SMD300 2024-30711 2024
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensivepay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know UsCharter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.Watch this video to learn more. (https://www.youtube.com/watch?v=N-HEOHIAU7Q) Who You Are Matters HereWe’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)
