Position Overview:
Culligan Water seeks an individual experienced in customer-focused positions to act as a Plumbing Operations and Service Manager. This position reports to the dealership's General Manager and is responsible for managing all service, route, plant, and warehouse personnel. The Operations Manager will implement policies, procedures, and systems to ensure efficient and effective customer service that exceeds the customer's expectations. This position works closely with the General Manager and Commercial Service Manager.
Responsibilities:
Supervise daily operations for Service Technicians, Route Drivers, Plant. and Warehouse Staff
Manage efficient routing of deliveries and service calls
Consistently administer company policies and procedures within the branch
Perform daily reviews with individual Service Technicians, Route Drivers, and Staff
Assign, schedule, and review all daily service work, deliveries, and warehouse activities
Maintain performance standards for call-backs, stops per day, and overall productivity
Coach and counsel employees and address performance issues in a timely manner
Respond promptly to all customer inquiries, including any negative customer situations
Complete basic installation and removal of water treatment equipment
Adhere to and uphold all company safety guidelines and safe work practices
Maintain an organized and neat warehouse
Manage, maintain, and secure equipment inventory and supplies
Perform installation and service of Culligan Water treatment equipment as well as train staff to do so.
Qualifications:
3-5 years of front-line supervisory or management experience
Water treatment experience or plumbing background mandatory
Working knowledge of Microsoft Office programs, specifically Excel, Outlook, and Word
Valid driver’s license and all state-mandated special motor vehicle operations certificates
Strong communication and customer service skills
Ability to go into crawlspaces and attics
Ability to work on a rotational on call schedule
About Culligan
As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Headquartered in Rosemont, Illinois, Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.
We Offer:
Medical insurance
Dental Insurance
Vision insurance
401K retirement with company match
Vacation, paid time off
Company-provided workwear, cell phone, tablet
Company-paid sales training
Additional Culligan Corporate Subject Matter Expert training offered
Employee discounts for Culligan in-home products
Additional perks are also available
Company Service Vehicle after probationary period
