IT TECHNICIAN 1 - Underfill APPROXIMATE ANNUAL SALARY - $44,370.00 to $64,414.80 PAY GRADE: 26 For more information on benefit and retirement programs, please see the sections below.In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.JOB INFORMATION Work Type: Permanent, full time vacancies as they may occur in this geographical location.Department: Motor Vehicles (http://www.dmvnv.com/index.htm) Division: Information Technology Location: Carson, Minden, Gardnerville, Genoa Job Class Code: 07.957 RECRUITMENT INFORMATION Announcement Number: 48391 Open to all qualified persons. Posted 08/15/2024 Close Date: 08/29/2024 Recruiter: CLARK MANDICHAK Phone: (775)684-0154 Email: clarkmandichak@admin.nv.gov Applications accepted for another 13 Days 16 Hrs 25 Mins The PositionInformation Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations.Incumbents perform in a trainee capacity and acquire the knowledge, skills and abilities required in this occupation. OR Incumbents perform basic tasks or elements of the job not requiring the additional knowledge, skills and abilities to perform at the next level in the series. This is an IT Technician 1 underfilling an IT Technician 3 position with the Dept. of Motor Vehicles, Motor Vehicle IT (MVIT) Division, Service Desk located in Carson City, NV. Incumbents will monitor service desk user support and ensure all calls are recorded and tracked using SolarWinds ticketing system; identify and decide how to resolve problems themselves or through appropriate referral; assist with logon/logoff procedures for mainframes, servers, and the network; determine the nature of outages and contact the appropriate person or company, clone or restore personal computer (PC) images.Typical tasks include restoring applications and data from backup media; assisting users with network, application, system, or local hardware problems, accessing the mainframe or departmental servers; opening backup drives and releasing damaged media; instructing users on PC operation and faults including connections and peripherals; assisting IT staff with installations or resolutions as required; and identifying Internet protocol (IP) addresses. Incumbents independently resolve many users' PC issues including email and applications problems and record calls using SolarWinds. Incumbents identify and decide how to resolve problems themselves or through appropriate referral; use utilities to check for network connectivity; and establish user rights. Under the authority of NRS 239B.010.1(b), the DMV utilizes NRS 205.4605 - 205.810, NRS 293.504, NRS 293.5045, 6 CFR 37.45, 49 CFR 1572.103, and 49 CFR 384.228 as criteria to obtain a FBI fingerprint clearance check on current and prospective employees. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE.To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/ClassSpecifications-70/ To Qualify:In order to be qualified, you must meet the following requirements:Education and Experience (Minimum Qualifications)Graduation from high school or equivalent and two years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals; OR one year of relevant experience as an IT Technician Trainee in Nevada State service; OR an equivalent combination of education and experience.Special NotesEducation above the high school level may be substituted for experience on the basis of 30 semester credits equals six months of the required experience up to a maximum of one year of the required experience.Special RequirementsA pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items.
This position requires a 25% travel requirement.
Requires a valid driver's license or evidence of equivalent mobility at the time of appointment and for continuing employment.The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following:Division of Human Resource Management: http://hr.nv.govPublic Employees Retirement System: http://www.nvpers.orgPublic Employees Benefits Program: http://pebp.state.nv.usMore Benefits Information: http://nvjobs.nv.gov/Applicants/EBREFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here:Email Direct Inquiries or Correspondence to:Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204TDD for the Hearing Impaired (800) 326-6868 Division of Human Resource Management Southern Nevada 7251 Amigo St, Suite 120 Las Vegas, NV 89119TDD for the Hearing Impaired (800) 326-6868 To begin the application process, click on the Apply button. Click Cancel to return to the previous page.
