Services Support Coordinator 1370419 A leading electronics testing and measurement company is looking for a Services Support Coordinator for the test and measurement service solutions department. The candidate will work at our facility in Nashua NH supporting both internal and external customer's experience with the company's solutions, processes, and services. The ideal candidate has three years of relevant experience. The company offers a family-oriented environment. Services Support Coordinator Pay and Benefits: Hourly pay: $27/hr Worksite: Leading electronics testing and measurement (Nashua, NH 03063 - Onsite) W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL 40 hours/week, 24 Month Assignment Services Support Coordinator Responsibilities: Act as the point of contact for the company's contracted customers. Manage the processing of all completed work, contracted and per incident. Be prepared for inquiries by contracted customers for all assets in the company's control, including outsourced, tracking, holds, and exceptions. Responsible for the quality of the company's deliverables; certificates and data being published and the clean and close process. Review the OSRP delivery processes, implement improvements, and update the OSRP Service Delivery Guides as needed. Enter, maintain, and support data entry in various systems to support delivery operations. Establish and maintain close communication with both internal organization and external customers to ensure optimal performance in support services and contractual obligations. Communicate with customers for issue resolution and response. Solve a broad range of service/support requests varying in scope and complexity. Services Support Coordinator Qualifications: 3+ years of relevant experience. Experience with database tracking and management systems. Solid working knowledge of Windows OS and MS Office applications including Outlook, Teams, and Excel. Strong interpersonal skills to work with internal and external customers. Strong attention to detail, ability to multitask, and organizational skills. Understanding of general and technical aspects of various contract requirements and processes. Need to be able to document processes and work instructions. Ability to work with reports and perform data analysis. Must have the ability to work in a team environment and provide responsive customer service to team members with constant interruptions. Services Support Coordinator Shift: Monday to Friday, 7:30 AM to 5:00 PM
