Sofitel New York is looking for an Assistant Front Office Manager who is an enthusiastic, hospitality-oriented professional to oversee all front desk operations, providing outstanding service to ensure total guest satisfaction in compliance with company policies and procedures. Establish and support a high level of cooperation and teamwork in all areas of the Front Desk and among other departments.What is in it for you:Employee Discount Travel ProgramEmployee Assistance Program (EAP)Extended healthcare plan coverageOpportunity to develop your talent and grow with the Company.
What you will be doing:The Assistant Front Office Manager is responsible for overseeing and supervising the operations of the Front Desk, PBX, Guest Services, Bell, Door, Concierge and Night Audit:Ensures that all Front Office Policies and Procedures are adhered toEnsures VIP procedures are being met or exceeded on a daily basis for all Sofitel Le Club Members /VIP GuestsCoordinate the Arrival, Stay and Departure experience for all Sofitel Le Club / VIP guests to ensure a seamless experienceTo understand and promote the hotel’s and departmental visionLead by example and sustain an environment of Respect, Integrity, Teamwork, Empowerment and positive Colleague relationsDevelop and maintain standards for the department, while adhering to Accor’s standardsProvide direction and support to Guest Relations Managers, Front Office supervisory positions and Heartist in their daily tasks relating to their rolesEnsure that all Front Office team have the supplies needed to perform their dutiesCommunicate and liaise effectively with other leaders in the department and hotelCreates an environment that allows Heartist to achieve job fulfillment and provide a path for career development with Sofitel Hotels & Resorts.  Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team.Responsible to balance operational, administrative and Heartist needsResponsible for ensuring consistency in exceeding guest service expectationsEnergize the brand by promoting our Guest loyalty program:  Le ClubEnsure proper staffing and scheduling of all Front Office Ambassadors in accordance to productivity guidelinesCommunicates through pre-shift, logs, emails and departmental operational meetings all pertinent information for the respective shift and areas of operationReviews arrival reports and VIP’s to ensure all special requirements are met or exceededConduct colleague performance evaluations on a timely basis, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training & motivation of Front Office Heartist.This salary range for this position is $68,000.00 - 72,000.00 a year 
