This is a fully on-site position Monday - Friday at our office in Manhattan, New York Role OverviewThe  Sr. Case Manager plays a critical role in managing pre-litigation personal injury cases from treatment progression through settlement, demand negotiations, and case resolution. This position serves as the primary point of contact for clients while ensuring timely communication, proper case development, accurate documentation, and progression of cases toward resolution or transition to litigation when necessary.The Case Manager is responsible for managing an active caseload while maintaining strong client service standards, proactive follow-up, and accurate case management practices. This role requires excellent organizational skills, attention to detail, urgency, and the ability to multitask within a fast-paced environment.The ideal candidate is client-focused, highly accountable, comfortable handling sensitive situations, and capable of balancing client communication, negotiations, case strategy, and administrative responsibilities simultaneously. Key ResponsibilitiesClient Communication & Case ManagementServe as the primary point of contact for clients throughout the pre-litigation processMaintain consistent communication with clients regarding treatment status, case progression, settlement negotiations, and outstanding needsRespond to client calls, voicemails, SMS messages, and emails in a timely and professional mannerPresent and explain settlement offers to clients and assist them in understanding available optionsEducate clients regarding treatment recommendations, case progression, settlement processes, and potential litigation stepsMaintain accurate and detailed documentation of all client communications and case activity within the case management systemSettlement Negotiations & Insurance CoordinationCommunicate with insurance adjusters regarding claim status, settlement demands, offers, and case resolution effortsFollow up on pending demands and negotiate settlements under attorney supervisionVerify insurance coverage information, including bodily injury, uninsured/underinsured motorist coverage, and personal injury protection benefitsTrack and document demands, offers, negotiations, settlement authority, and related case activityCoordinate with attorneys regarding settlement strategy, case valuation, and negotiation updatesMedical Provider & Lien CoordinationCommunicate with medical providers regarding treatment status, future treatment recommendations, balances, liens, and settlement-related documentationObtain and review medical records, bills, treatment estimates, and lien information as neededCoordinate with providers regarding outstanding balances, reductions, and settlement disbursement requirementsReview treatment progression and identify cases requiring additional treatment, surgical review, or attorney evaluationCase Progression & File ManagementManage and prioritize an active caseload while ensuring timely progression of each matterMonitor case milestones and proactively follow up on pending items needed for case advancementEnsure all case documentation is accurately saved, organized, and maintained within the case management systemReview files for completeness and readiness prior to settlement, mediation, attorney review, or litigation transferConduct regular file reviews and audits to ensure accuracy, compliance, and case readinessIdentify cases requiring escalation, litigation review, or additional attorney involvementOperational & Administrative ResponsibilitiesPrepare mediation summaries, settlement documentation, and other case-related materials as assignedAssist with preparing files for mediation, settlement, litigation transfer, or case closureDraft and process case-related documents under attorney supervision when requiredSupport department workflow efficiency and timely case resolution effortsCollaborate with attorneys, demands specialists, intake case managers, and other departments regarding case status and progressionWork EnvironmentFast-paced, high-volume personal injury pre-litigation environmentCollaborative team setting with strong accountability and communication expectationsRequires the ability to multitask, prioritize competing deadlines, and manage an active caseloadClient-service focused role requiring professionalism, responsiveness, empathy, and attention to detailRequires frequent communication with clients, insurance adjusters, medical providers, and attorneys
