Ingram Content Group (ICG) is hiring for an Office & Client Relations Administrator to contribute to our Ingram Publisher Services (IPS) team in our NYC office.  In this role, you will work to provide support to the Ingram Content Group NYC Office.  You will support the Two Rivers Distribution and Ingram Academic Services Client Relations team on all aspects of client relations including sales and reporting, client data management, and conferences. Do you have experience working with publishers?  Have a passion for helping publishers be successful?At Ingram, our publisher-facing business offers more than just traditional wholesale services.   It offers fully integrated and relevant solutions for client publishers.   Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in markets across the globe.  Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business. The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you!Required Qualifications:Bachelor’s degree or directly related year for year experience.1 year experience working in a customer service, office/clerical or with the public to include MS Office experiencePreferred Skills:Strong written and oral communication skillsExperience working in a professional environmentDetailed-oriented and strong organizational skillsKey Responsibilities:NYC Office Duties:Manages the reception area to ensure effective telephone and mail communications both internally and externally to maintain professional image. Disseminates, and assures compliance to Ingram office policies, operations, and procedures.Responsible for the flow of correspondence, requisition of supplies, reception services, mail, and facilities.Responsible for the facilities day-to-day operations (logging and receiving guests, distributing building access keys and back-up to security access cards, etc.)Responsible as primary liaison to building management, maintenance, and cleaning services and is authorized to review and recommend for payment invoices from these groups.Client Relations Duties: Supports Client Relations team on all aspects of client management, including sales conference coordination, reporting and systems training, operational follow-up, and publisher communication.Manages seasonal catalogs in electronic catalog, Edelweiss.Solicits missing materials from publishers as needed by Sales Reps.Creates marketing materials under guidance of client managers.Compiles and communicates title changes for client titles.Runs analysis on initial title laydowns and oversees print projections for new titles with sales reps and client publishers.Hiring Salary Range: $23.61/hr - $29/hr.  This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.
