We’re seeking a Vendor Operations Associate who is ready to roll up their sleeves and play a critical role in ensuring a smooth and accurate fulfillment experience for a significant portion of orders flowing through our platform. This role focuses on key areas such as invoice reconciliation, payment execution and remediation, and enhancing the vendor experience to directly strengthen relationships with vendors and clients. It’s a unique opportunity to be at the forefront of fintech and procurement innovation.We’re looking for someone who is hungry to learn, curious when solving problems, and eager to improve processes to make an impact.Please note, this hybrid opportunity will be based on-site three days per week at our NYC office location in Flatiron.Responsibilities:Manage inbound invoice scraping, reconciliation, and bulk uploading workflows.Process invoices for order reconciliation, ensuring accuracy and a seamless client experience.Resolve order payment issues, identify recurring trends, and collaborate with the Vendor Operations Manager to implement scalable, preventative solutions.Handle inboxes for invoices, vendor order inquiries, and payment issues with a solutions-oriented mindset.Use data tools to follow up with vendors, request invoices, and ensure orders are processed promptly.Respond thoughtfully to cross-departmental internal requests, providing timely and effective resolutions.Enhance the Order.co customer experience by working with vendors to understand and comply with our fulfillment SOPs.Think creatively to identify and implement improvements to workflows, addressing inefficiencies and enhancing processes.Be cross-trained on all responsibilities within the Vendor Operations umbrella, including AP approvals and overcharge/fraud prevention, to provide flexible and comprehensive team support as needed.
