The Vice President, Client Management is responsible for driving growth, retention, and satisfaction across a complex portfolio of high-value client relationships, primarily Mid-Tier Banking Institutions. This role serves as a strategic partner to executive stakeholders—aligning their business objectives with Curinos’ data, technology, and advisory solutions.This is a top-down, consultative role operating in a subscription data environment where success depends on executive engagement, strategic delivery, and value-based selling. Responsibilities include:Owns the client relationship lifecycle, with accountability for portfolio performance, client satisfaction, and strategic growthBuilds and maintains executive-level relationships (CFO, CEO, Treasurer, Head of Retail, Digital, or Client Experience)Develops and executes strategic account plans aligned to annual sales targets in partnership with Sales Specialists and business leadsDrives contract strategy, renewals, upsells, and commercial negotiations to maximize valueUnderstands client challenges and goals; aligns Curinos solutions to deliver measurable impactMaintains deep understanding of Curinos’ product suite, industry trends, and performance metrics to support strategic conversationsChampions CRM usage to support pipeline visibility, forecasting, and scalable account managementMonitors client satisfaction, resolves issues, and escalates risks when needed with professionalism and urgencyExpands client relationships across the enterprise to uncover new opportunities and deepen influenceSupports strategic project execution and brings forward insights that inform client strategyContributes to internal process improvement, team collaboration, and cultural excellenceMaintains clean pipeline hygiene and leverages data to inform strategy and account decisions
