Patient Service Representative
Lowell Community Health Center, Lowell, MA
$18.04 / Hour – Full-time
Lowell Community Health Center (Lowell CHC) is a diverse, community-based health care organization. Our programs have been recognized as national models and LCHC was named one of the top five health centers in the nation for excellence in cultural competency. With a career at Lowell Community Health Center, you will be joining a dynamic team of passionate and talented people.
Job Summary:
The Patient Service Representative at Lowell Community Health Center is a crucial member of the healthcare team, the first point of contact for patients, visitors, and staff. This role is responsible for providing excellent customer service, managing patient intake, collection of registration data, scheduling/re-scheduling appointments, and handling various administrative tasks. The ideal candidate will be professional, friendly, and efficient in managing multiple tasks in a fast-paced environment.
Essential Duties and Responsibilities:
Patient Reception:
Serve as the primary point of contact for patients, addressing inquiries, providing information, and ensuring effective communication between patients and healthcare providers.
Greet patients and visitors with a warm and friendly demeanor.
Check in patients for their appointments and verify personal information.
Direct patients to appropriate waiting areas or examination rooms.
Appointment Scheduling:
Facilitate patient registration, verify insurance information, and ensure accurate data entry in the electronic health record (EHR) system.
Schedule, reschedule, or cancel patient appointments as needed.
Provide information about appointment times and preparation requirements.
Communication and Customer Service:
Deliver exceptional customer service, creating a welcoming environment for patients and visitors. Resolve patient complaints and issues in a professional and timely manner.
Address patient inquiries or direct them to the appropriate staff members.
Communicate with care team to ensure smooth patient flow.
Administrative Duties:
Maintain and update patient records in electronic health record (EHR) systems.
Collect co-pays and other payments, providing receipts as required.
Manage patient intake forms and other documentation.
Office Organization:
Keep the front desk area clean and organized.
Ensure patient confidentiality and comply with HIPAA regulations.
Maintain office supplies and request restocking when necessary.
Qualifications:
High school diploma or equivalent; additional education in healthcare administration or a related field is a plus.
Experience in a healthcare or customer service environment is preferred.
Strong communication and interpersonal skills.
Proficiency in Microsoft Office and EHR systems.
Ability to handle multiple tasks and work under pressure.
Knowledge of HIPAA and other healthcare regulations is beneficial.
Benefits:
Lowell Community Health Center provides a broad suite of comprehensive benefits that safeguards health, promotes financial security, and provides a healthy work/life balance. Some of our benefits options include:
Medical/Dental and Vision Plan Insurance
Paid Time Off (Holidays, Vacation, Personal, Sick)
Short-term, Long-term Disability and Life Insurance
Flexible Spending Accounts (Health Care and Dependent Care)
403 (b) Retirement Savings Plan
Tuition Assistance
National Health Service Corps Loan Repayment Program
Down Payment Mortgage Assistance Program
Wellness Programs
Employee Assistance Program (EAP)
Supplemental Benefits: Parking Subsidy, Group Auto and Homeowners Insurance, Travel Assistance, Will Preparation and
Supplemental Life Insurance Options
About Lowell Community Health Center:
Founded in 1970, Lowell Community Health Center serves 50,000 people from Greater Lowell. Our mission is to provide caring, quality, and culturally competent health services to the people of Greater Lowell, regardless of their financial status; to reduce health disparities and enhance the health of the Greater Lowell community; and to empower each individual to maximize their overall well-being. No patient is denied health care services because of the inability to pay. More than 90% of Lowell CHC patients are low income, and 46% are best served in a language other than English.
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Lowell Community Health Center is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
