Manage the Customer Service Team to ensure superior customer support to the sales and marketing effort. Deliver an exceptional customer experiences and is responsible for developing strategies to improve service quality, enhance customer satisfaction, and improve the processes in place. Team Leadership: Manage and mentor the customer service team, fostering a positive and productive work environment.Customer Satisfaction: Develop and implement strategies to enhance customer satisfaction and retention.Issue Resolution: Handle escalated customer complaints and provide effective resolutions to ensure customer satisfaction.Performance Metrics: Monitor and analyze performance metrics, preparing reports for senior management on team performance and customer feedback.Process Improvement: Identify areas for improvement in service delivery processes and implement best practices.Automation: Identify and implement automated processes to simplify the order entry processCollaboration: Work closely with other departments to address customer needs and improve overall service delivery.Training & Development: Oversee training programs for new hires and ongoing development for existing staff to ensure a high level of service.
