THE ROLEThe Operations Manager will focus on enhancing the efficiency, effectiveness, and overall performance of Lumi’s & customer experienceIdentify operational risks and develop strategies to mitigate themDrive, design and implement improvement initiatives across operational teamsBuild and deliver change management plans to determine success of initiativesCoordinate cross-functional teams to ensure that improvement initiatives are executed effectivelyConduct process mapping, maintenance and analysis to support improvement initiativesOperational system innovation and improvementsManage a small Quality Assurance Team
