As our Senior Process Optimisation Manager, you'll lead the strategy and delivery of operational excellence across Roadside, driving improvements that enhance member experiences, increase frontline effectiveness and reduce cost to serve. Leading a team of improvement specialists, you'll partner with senior leaders to simplify processes, solve complex business challenges and deliver measurable outcomes at scale. 
 What You'll Do Lead the operational excellence and process optimisation strategy for the Roadside business Drive a portfolio of high-impact improvement initiatives that enhance member outcomes and operational performance  Lead, coach and develop a specialist team focused on continuous improvement, service design and operational effectiveness Partner with senior stakeholders to identify opportunities, influence decisions and deliver sustainable business change  Use Lean Six Sigma, service design and data-led insights to remove friction, simplify processes and unlock value  Build continuous improvement capability across the organisation through coaching, governance and best practice frameworks 
 What You'll Bring Significant experience leading operational excellence, process optimisation, business improvement or service design functions  Proven success leading teams and delivering complex, enterprise-wide transformation programs  Lean Six Sigma Black Belt certification with strong expertise in structured problem-solving and continuous improvement methodologies (Master Black Belt certification will be highly regarded) Experience with modelling using BPMN 2.0 workflowsStrong commercial acumen with the ability to identify, prioritise and deliver measurable business benefits  Exceptional stakeholder engagement and influencing skills, with experience partnering at an executive leadership level  A strategic mindset, passion for continuous improvement and a track record of driving meaningful operational change 
What's in it for you? At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you! Progressive flexibility, leave and well-being benefits to balance all of life's priorities Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more Discounts on a range of NRMA personal insurance products including car, home & travel Grow, progress or relocate your career and move around the NRMA Group or different locations with us. 
Know you belong We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team. Successful applicants will be required to complete pre-employment checks. Join the NRMA and grow your career with us.  Apply now, we cannot wait to hear from you or visit our careers site to find out more! Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.  
