OverviewReporting to National Accounts Team Leader, the Strategic Accounts Manager is responsible for leading and managing the inside strategic accounts team and related support services. The Strategic Accounts Manager is responsible for strategic input and execution resulting in achieving departmental sales growth objectives and for management of assigned strategic account relationships dealing with related sales of commercial kitchen equipment, smallwares and supplies.Responsibilities
Effectively manage and direct a team of account, estimate and support specialists as well as maintain existing account base through effective long-term relationship development and ongoing customer support.
Promote and demonstrate productive and positive customer relationships by ensuring friendly, professional, knowledgeable and responsive customer support (lead by example).
Work with functional leadership to create and execute strategies to continually develop team member knowledge and skill set competencies for all departmental processes, technology and tools, therefore maximizing departmental efficiency, accuracy and throughput. Work with departmental leadership to develop and implement performance metrics and manage to those standards
Oversee the daily order entry process to ensure timely and accurate entry into QuickBase and Prelude ERP. Promote a “team support” environment and re-distribute or re-prioritize workload as necessary, taking into consideration corporate strategic priorities
Work cross-functionally across the organization to ensure on-time delivery at levels that meet or exceed customer expectations
Conduct weekly team meetings to share information important to the success of the department and the company; identify and publish action items with owners and ensure timely resolution
Proactively communicate with primary strategic account customers. Schedule and complete customer business reviews for account development and sales growth quarterly or as needed
Oversee client service issues to ensure the timely entry, follow-up and completion by partnering with manufacturer reps and authorized service agents.
Develop detailed proposals for small equipment projects including specifications, logistics, labor and installation. Conduct review meeting with team members, clients and business partners as need to ensure the successful communication of scope and competition to the customer’s satisfaction.
Build relationships and increase company visibility through participation in Company-sponsored activities, trade shows and other similar activities where applicable
Perform additional duties that may be assigned as necessitated by business demands
LEAD OR SUPERVISOR RESPONSIBILITIES
Responsible for the supervision of the strategic accounts and staff
Ideal Candidate Will Possess the Following Skills and Abilities
Education / Experience: Bachelor’s Degree in Business, Marketing, Sales or related field and/or 5+ years of management experience in Sales, Operations or customer-facing role. Ideal candidate must possess a minimum of 3-year experience in a customer-facing role identifying and addressing customer needs
Competencies: Problem solving and critical thinking, cross-functional collaboration, excellent verbal & written communication skills, team building and coaching skills, time and resource management skills, and organizational skills
Other Requirements: Computer and software proficiency (Excel, Outlook, Word, PowerPoint, CRM, ERP), valid driver’s license
Auto Cad proficient
Foodservice equipment knowledge
Auto Quotes proficient
PHYSICAL DEMANDS
Must be able to perform the essential functions of this position with or without reasonable accommodation
Must be able to sit up to 90% of the time to perform various job-related tasks
Must be able to walk, move or traverse throughout the area of assignment to perform various job-related tasks
Must be able to use hands/fingers to handle (or feel) various types of office and hand-held industrial equipment
Must be able to inspect all equipment to ensure it is in good working condition prior to use
Must be able to ascend and descend stairs to perform various job-related tasks, if necessary
Must be able to position self to stand, move, stoop, bend, kneel, crouch, or crawl as needed to perform various job-related tasks
Must be able to lift up to 25 pounds
WORKING CONDITIONS
This is an office position. Standard hours are Monday – Friday from 8:00 am – 5:00 pm
TRAVEL
Minimum travel 10% and some possible overnight travel may be required if needed
At Singer Equipment Company, we value each and every one of our dedicated staff and therefore are pleased to offer a competitive starting wage, a comprehensive benefits package including: medical, dental, vision, short term and long-term disability, 401K with company match, group life insurance, flexible spending, paid time off, and paid holidays.
EOE/M/F/Veterans/Disability
Job LocationsUS-NJ-BellmawrPosted Date13 hours ago(10/27/2024 8:03 AM)Job ID 2024-2549 of Openings 1Category Contract
