Help Desk / Service Desk Technician - Provide Support

Help Desk / Service Desk Technician - Provide Support

Vacancy expired!

• Provide Level-1 and Level-2 remote support for desktops, laptops, printers, servers other computer related devices.
• When necessary, provide on-site support.
• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.
• Troubleshoot and resolve system hardware and software problems.
• Triage and identify issues related to routing, switching, activity directory, DHCP and DNS.
• Document processes and procedures as required.
• Manage and maintain our customers’ networks.
• Required to be part of the on-call schedule.
• Performs other duties and responsibilities as assigned by the MSP Manager.

• Configuration and administration of Microsoft Windows and Mac Desktop Operating Systems
• Configuration and administration of Windows Server, Active Directory, Group Policy, SonicWall firewalls.
• Configuration and administration of VMWare ESXi and Microsoft Hyper-V hypervisors
• PowerShell and Batch scripting
• Basic networking (DHCP, DNS, Firewall rules)
• Must have reliable transportation
• Must be able to physically lift and move computer equipment.
• 3 years related work experience or BS in Information Systems or related field.
• Must exhibit a clear, friendly, professional phone manner.
• Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.
• Able to handle multiple projects and assignments with attention to detail.
• Cisco networking (ASA, Meraki) – A Plus