Help Desk / Service Desk Technician - Provide Support

Help Desk / Service Desk Technician - Provide Support

18 May 2021
New Jersey, Cherryhill, 08002 Cherryhill USA

Help Desk / Service Desk Technician - Provide Support

Vacancy expired!

Our client is looking for a Help Desk / Service Desk Technician for a Full Time positon.

Job Description:
  • Provide Level-1 and Level-2 remote support for desktops, laptops, printers, servers other computer related devices.
  • When necessary, provide on-site support.
  • Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.
  • Troubleshoot and resolve system hardware and software problems.
  • Triage and identify issues related to routing, switching, activity directory, DHCP and DNS.
  • Document processes and procedures as required.
  • Manage and maintain our customers’ networks.
  • Required to be part of the on-call schedule.
  • Performs other duties and responsibilities as assigned by the MSP Manager.

Required Skills:
  • Configuration and administration of Microsoft Windows and Mac Desktop Operating Systems
  • Configuration and administration of Windows Server, Active Directory, Group Policy, SonicWall firewalls.
  • Configuration and administration of VMWare ESXi and Microsoft Hyper-V hypervisors
  • PowerShell and Batch scripting
  • Basic networking (DHCP, DNS, Firewall rules)
  • Must have reliable transportation
  • Must be able to physically lift and move computer equipment.
  • 3 years related work experience or BS in Information Systems or related field.
  • Must exhibit a clear, friendly, professional phone manner.
  • Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.
  • Able to handle multiple projects and assignments with attention to detail.
  • Cisco networking (ASA, Meraki) – A Plus

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Job Details

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    USD Depends on Experience Depends on Experience
  • Hiring Company
    Tan Check Consolidated Inc.
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