Altra Federal Credit Union is seeking an Office Manager for our Trenton NJ office. The Office Manager is responsible for the operations of the office and will be accountable for working directly with their staff and their respective Manager, Retail Market in a cooperative manner, not only in the management of the office but also in the areas of accountability. Because of the size of the office, this position will also be a “working manager” position and will have tasks and duties that mirror the staff in the office.
Altra’s Trenton office is located inside of the Trane Technologies Plant on East State Street, in Trenton NJ. This position is 40-hours a week, Monday through Friday, 7:30 a.m. to 3:30 p.m. EST. Some local travel may be required.
Office Manager duties include, but are not limited to:
Manage the Member Relations Specialists and Financial Services Representatives of the office.
Lead the Relationship Building and Sales function for the office, setting the example and tone for the Altra Brand.
Responsible for assisting in the development of annual budgets/goals for the office and updating/tracking the progress of these budgets/goals throughout the year.
Coordinate with local service providers on maintenance or repair activities as required.
Attend Altra staff meetings and update staff on any pertinent changes within Altra and the credit union environment, as well as Trane Technologies changes.
Promote awareness of Altra through involvement in community organizations and volunteering.
Be available during most of the office hours to support questions, issues, or staffing needs that may arise and handle other duties that may be unique to the office.
As a “working manager,” duties include, but are not limited to:
Assisting members with questions regarding their accounts
General member account maintenance
Assisting members with all our eServices Products (online banking)
Deposits & check withdrawals
Instant issue debit cards
Account research as needed
Consumer and Mortgage lending needs
Office Managers are required to have an Associates degree in a business-related field such as finance, accounting, or marketing. Additional experience in lieu of degree may be considered; two years or more of similar experience would be required. A minimum of three (3) years financial institution experience, including consumer lending and mortgage lending is required; Credit Union experience is preferred. Minimum two (2) years supervisor experience or have participated as a current employee in Altra’s FBLA program is preferred. Ability to fluently communicate in Spanish and English languages, both verbally and in written form would be helpful.
Position requires the abilityto establish self as a leader, to not only perform in a leadership role, but to also be recognized by others as a leader. Work involves contact with the public, necessitating the ability to present a professional image and have proven sales skills as well as effective management and interpersonal skills and must be able toeffectively communicate will with venders, SEGs, Trane management and membership.
Must have proficient PC skills, including experience using Microsoft Office products (Word, Excel, Outlook, and Teams) and must be a self-starter, capable of working with general instructions and minimal supervision. Work requires excellent organizational skills and the ability to multi-task and to be flexible to the needs of the office.
Pay and Benefits:
Competitive Market Salary, and eligible for manager / office bonus
Bilingual pay premium of $1.00/hour, after completing and passing the Spanish speaking exam
Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options
Up to a 6% Employer-matched 401(k) + 3% employer contribution
Paid time off, volunteer time off, and your birthday off (paid)!
Employee-only perks and discounts
Why join the Altra team?
Commitment to community engagement with a focus on youth initiatives; diversity, equity, and inclusion; financial literacy; and Altra Gives Back campaigns, focused on giving back to the communities we serve!
Professional growth and advancement opportunities – job shadows, FBLA (Future Business Leaders of Altra) and peer mentorship programs, on-site training, tuition assistance, and our very own Altra University!
An Innovative and forward-thinking culture driven by our dedicated Business Innovation team.
An award-winning wellness program that promotes a work life balance and healthy living! Monthly challenges, employee assistance and chaplaincy services, membership discounts, a Fitbit for all employees on Day 1, and an on-site fitness center at our Onalaska Operations Center!
Altra is proud to be a Great Place to Work® certified company five years in a row; 93% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best life!
We support diversity in the workplace and are an Equal Opportunity Employer. Come join our team, it’s where YOU belong!
Experience
Required
Office Managers are required to have an Associates degree in a business-related field such as finance, accounting, or marketing.
Additional experience in lieu of degree may be considered; two years or more of similar experience would be required.
A minimum of three (3) years financial institution experience, including consumer lending and mortgage lending is required.
Preferred
Credit Union experience is preferred.
Minimum two (2) years supervisor experience or have participated as a current employee in Altra’s FBLA program is preferred.
Ability to fluently communicate in Spanish and English languages, both verbally and in written form would be helpful.
Education
Required
Associates or better in Business Administration or related field
High School or GED or better
