Responsibilities:
Clean and sanitize guest rooms, including bathrooms, bedrooms, and common
areas, to the highest standards of cleanliness and hygiene.
Strip beds, change linens, and make beds according to hotel protocols.
Replenish guest room amenities such as toiletries, towels, and linens.
Vacuum carpets, sweep/mop floors, and dust all surfaces.
Empty trash receptacles and replace liners in both guest rooms and common areas.
Report maintenance issues, damages, or equipment malfunctions promptly.
Monitor and maintain housekeeping supply inventory; communicate restocking
needs to the purchasing team.
Assist with hotel laundry operations: sorting, washing, drying, folding, and ironing.
Ensure banquet and catering areas meet cleanliness standards before and after
events.
Conduct routine inspections of guest rooms, banquet halls, public spaces, and
restrooms.
Respond promptly and professionally to guest complaints or housekeeping
concerns.
Follow and enforce safety protocols for a secure and hazard-free environment.
Provide exceptional customer service when addressing guest requests or inquiries.
Required Skills:
Exceptional attention to detail with a commitment to cleanliness.
Strong organizational and time-management skills.
Physical stamina for performing repetitive tasks (e.g., standing, bending, lifting).
Proficiency in using cleaning equipment and chemicals safely.
Excellent verbal and written communication skills.
Ability to work independently and as part of a collaborative team.
Flexible availability to work weekends, holidays, and varying shifts.
Professional, courteous, and guest-focused demeanor.
Qualifications:
High school diploma or equivalent required.
Prior housekeeping experience in a hotel or banquet setting is strongly preferred.
Knowledge of cleaning techniques and infection control procedures.
Understanding of health and safety regulations.
Ability to maintain high performance standards with minimal supervision.
