Summary: The Client Success Representative is the front-line interface for customers in a multi-client third party logistics and fulfillment environment.
PRINCIPAL ACCOUNTABILITIES/ESSENTIAL FUNCTIONS
Manage the customers’ order process and ensure orders are entered, filled, and shipped accurately and timely
Work with the Facility Manager and operations staff throughout the order process to identify any potential issues or concerns with customers’ orders
Learn and be able to work efficiently in our proprietary Warehouse Management System to ensure that customers’ inventory is managed properly
Communicate with customers to provide accurate account information, including the status of orders, inventory, and other routine inquiries
Responsible for weekly and month-end billing and any billing-related questions from customers
Learn and understand Standard Operating Procedures for all account-related activities
Manage the organization and filing of all customer order and shipping documents
JOB REQUIREMENTS:
Ability to apply problem solving techniques and project management methods to maintain strong client relationships
Identify and resolve problems in a timely manner, gather and analyze information and develop alternative solutions
Excellent written and verbal communication skills
EDUCATION AND/OR EXPERIENCE:
High School Diploma, GED, or suitable equivalent
2 years account management or B2B within 3PL environment experience
Work Environment:
Office: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Warehouse: While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts. The noise level in the work environment is usually moderate to noisy.
SHIFT: Monday to Friday 8am to 5pm
