Temporary Partner Support Representative - Bilingual MUST
IMMEDIATELY HIRING
Positions: Temporary Partner Support Representative
Company Location: Middlesex County
Work Days: Sunday thru Thursday
Work Hours: 8:00 am to 4:00 pm
Pay rate: $24 - $26 per hour
Work Location: Remote
Responsabilities:
● Respond to all inbound partner inquiries via Email, Phone and SMS. Update incidents tracked in our ticketing system and meet contractual service level agreements.
● Engage appropriate internal resources to resolve technical issues, requests and inquiries. Update our partners on progress toward resolution.
● Ensure a complete and timely solution is provided for all partner requests and inquiries.
● Educate partners on problem resolutions in a prompt, courteous, and professional manner.
● Ensure that each support issue and resolution is adequately documented.
● Periodically review support log(s); track performance and identify trends, anomalies, and opportunities for improvement.
● Develop a deep understanding of all NutriFresh products, services and processes in order to resolve partner issues.
● Work with our TechOps, Finance, Warehouse Operations, Carrier Operation and Partner Success teams to diagnose and solve partner requests and issues.
● Develop relationships with key partner contacts and identify opportunities to improve support and the overall NutriFresh experience.
● Work with vendors for support of escalated issues.
● Other duties as assigned.
Qualifications:
● 2-3 years of relevant work experience in a Customer Service or Technical Support role.
● Experience in the logistics industry is a plus.
● Prior experience using an ERP or MRP, or WMS is considered an asset.
● Experience working within Support Ticketing System (Jira, ZenDesk, etc).
● Excellent organizational and time management skills with the ability to function in a fast-paced multifunctional environment where priorities change quickly
● Ability to work well as part of a dedicated team in support of new and existing customers
● Ability to work in a professional manner, be flexible and handle interactions with all levels of the organization and with external clients
● Demonstrated ability to communicate well with customers, other members of the team and with non-technical users
Experience:
Customer service: 2 years (Required)
3PL: 2 years (Required)
APPLY TODAY
Hiring Process:
Send your resume to transportation@activestaffing.com in the subject specify the position you are applying and your full name.
