Summary:
The Office Assistant reports directly to the Administrator and is responsible for coordinating office tasks and activities of the HomeCare business. This position includes maintaining positive relationships with caregivers, clients, and office team members.
This position entails establishing a positive attitude in the initial contact for intake and is responsible for making callers feel welcome and assisting with any questions or needs they may have. The Administrative Assistant will be responsible for helping as needed in areas of office organization, intake, scheduling, and caregiver management.
Qualifications:
Knowledge of scheduling and on-call procedures (preferred)
Customer services skills and phone answering management experience
Proficiency in computer skills (Google Suite, Excel, Power Point, etc)
Knowledge of scheduling software -AxisCare preferred but not required.
Time management skills, detail orientated and dependable.
Great communication skills, both verbal and written
Essential Duties and Responsibilities:
Operates multi-line phone system to receive and direct incoming calls.
Manage Caregiver scheduling using ERP system.
May answer basic questions for caregiver applicants or prospective new clients
May participate in the on-call rotation, answering after-hours calls.
Assists in setting up for employee orientation and training.
Assist Directors in day to day operations of the business
This job description is not intended to be all inclusive. The employee will be expected to perform other reasonable duties as assigned.
