Job Description
Title: IT L1 Support Technician
DoublerBridge is looking for technically skilled candidates with good problem-solving abilities for the position of IT Support for the company’s project. It is an operational support service that DoubleBridge delivers to its client, one of the most respected pharmaceutical companies in the world.
Job Responsibilities
Address request or issue raised by end user of an IT system.
Monitor service center and provide business support to the global user group base that spans several different time zones.
Perform administrative actions including data analysis, data modifications and data entry in the target system.
Work independently, interact with all levels of management, and as part of the team.
Continuously monitor system for data integrity and defects and work with Technical/Digital Support team to resolve issues.
Provide suggestions on process improvements and application enhancements based on demand and ticket trends.
Perform special projects as requested by management.
Develop and maintain processes and become a subject matter expert of the team’s main processes and controls.
Provide onsite services including assets management, onboarding/offboarding laptop configuration, etc.
Requirements:
Must have the ability to work with and communicate with the business and team members regarding resolving tickets.
Strong customer relationship management skills and analytical ability.
Must possess excellent organizational skills with attention to detail.
Ability to prioritize and facilitate assignments with minimal supervision.
Excellent oral and written communication skills in English.
Possess a high level of motivation with a strong commitment to customer service and continuous improvement.
Process basic knowledge of computer configuration, cybersecurity.
Ability to work in the rotating shifts, handle multiple tasks and support special project needs.
Must have a knowledge of MS Office, especially Word, Excel.
