Technology Services Support Specialist (User Support Specialist II)Description:Rowan University is seeking an experienced, adaptable Support Specialist to join our Technology Services group located at the SHreiber School of Veterinary Medicine of Rowan university. In this position, the support specialist will be responsible for supporting faculty, staff and student computing and printing, including computer labs, specialty labs, staff and faculty offices, and Technology Enhanced Classrooms. Job Duties and Responsibilities:
Support and maintain all Rowan-owned technology including Technology Enhanced Classrooms, computer facilities, staff and faculty offices, and computer labs.
Troubleshoot and repair Apple and Lenovo hardware issues, including warranty repairs.
Install and troubleshoot software on Rowan-owned computing devices.
Support end-users using varying operating systems including Windows and Macintosh.
Maintain user support tracking systems.
Maintain support and training materials.
Support and maintain Rowan computer lab and printing systems.
Work with faculty to design and implement lab software configurations including specialty lab images on an annual basis.
Provide high quality and professional customer-based service for all instructional, research and computing needs.
Other duties as assigned.
Occasional travel to other University campuses.
Qualifications:Required:
Bachelor’s degree or 4 years equivalent work experience in a technical field with a focus on end user support. Professional experience may be substituted for education on a year-for-year basis.
Experience working collaboratively on projects with the ability to lead multiple projects.
Strong interpersonal and customer service skills.
Proficiency in diverse operating system computing environments.
Experience with printing technologies, support, and maintenance.
Valid Driver's License
Preferred:
Experience working on Lenovo and Apple hardware
Excellent oral and written communication skills.
Strong organizational and problem-solving skills.
Ability to work independently and to solve problems with minimal supervision.
Experience working in educational or medical environments
Ability to stay current with rapidly changing technology.
What Rowan offers:For a full list of benefits see go.rowan.edu/benefits. About Rowan UniversityA top 100 national public research institution, Rowan University offers bachelor’s through doctoral and professional programs in person and online to 23,000 students. With eight colleges and nine schools, Rowan focuses on practical research at the intersection of health care, engineering, science and business while ensuring excellence in undergraduate education. Rowan has earned national recognition for innovation, high-quality, affordable education and public-private partnerships. One of two public universities in the nation to offer M.D. and D.O. degree programs, Rowan is developing New Jersey’s first veterinary medical school.
