Busy eye care & optical practice in Long Branch, NJ is seeking a Bilingual Front Desk Receptionist to join our team. The ideal candidate should have excellent customer service skills, be personable and dependable, and be able to handle various administrative tasks efficiently.
Bilingual in Portuguese AND/OR Spanish required!
## Responsibilities
- Greet and welcome guests in a friendly and professional manner
- Check-in patients and accurately prepare charts for medical staff, and assist with pre-screening tests
- Answer and direct phone calls professionally in a polite and clear manner, and assist patients with scheduling and modifying appointments
- Assist patients with selecting eyewear products and optical options in a friendly, consultative sales approach
- Check patients out at end of their exam, accurately record payments, and schedule follow-up appointments
- Accurately enter exam, optical orders, and payment data into practice management software
- Prepare optical orders and check incoming orders for completeness
- Assist with other administrative tasks and special projects, as needed
## Qualifications
- Proven experience in a customer service or front desk role preferred
- Strong communication and interpersonal skills with ability to multitask
- Excellent organizational skills with great attention to detail
- Bilingual in Portuguese AND/OR Spanish required.
- Prior experience working with practice management software a plus
- Prior experience working at an eye care practice, and/or with optical orders and sales a plus
- Willingness to learn and grow within the organization
If you are a friendly and organized individual with a passion for providing exceptional customer service, we would love to hear from you!
