Store Manager 4

Store Manager 4

31 Dec 2023
New Jersey, Lawrencetownship, 08648 Lawrencetownship USA

Store Manager 4

Requisition ID: 791560Store # : 000893 LensCraftersPosition: Full-TimeTotal Rewards: Benefits/Incentive Information ( LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.GENERAL FUNCTIONThe overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.MAJOR DUTIES & RESPONSIBILITIESConveys a commitment to providing unsurpassed Customer Service through ensuring the LensCrafters' staff performs the Sales and Service Process steps.

Demonstrates the Diamond Service Principals and Service Vision with all customers and patients.

Provides on-the-job training and guidance to team members making use of Company provided programs.

Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.

Strives to achieve "Far Exceeds Expectations" on all targets set in the following areas:

NPS – Net Promoter Score

% Sales to Plan

Customer Count

Store Operating Profitability

% Saturation of Training

Key Performance Indicators, to include exam growth and retention

Recruits and selects high caliber staff.

Forecasts staffing needs through the use of the labor scheduling model.

Performs administrative duties to include payroll, inventory management, technical application and understanding.

Delivers the key performance indicators by inspiring associates to provide the customer experience that exceed their expectations notes through NPS portal.

Leads Doctor of Optometry business partnership and co-planning.

Adheres to Company policies and procedures regarding frame recovery and acknowledging receipt of physical inventory.

Executes to guidelines LC Inventory Management System and Order tracker as a part of global POS

Ensures all Company approved safety programs are implemented and maintained consistently per standards.

Conducts monthly safety inspections of store premises using self-inspection checklist. Reports all contacts by Local, State, Federal regulatory agencies to the CSC Legal or Quality Assurance Department within 14 hours of contact. Follow-up in writing.

Maximize Optometric partnerships through participation and involvement in the following: Coverage, Walk-in Availability, In-house Prescriptions, Doctor Detailing, Co-op Relationships.

Maintains safe AND FUN working environment for all associates/customers.

Takes pride in the store appearance and will execute visual directive to achieve a consistent company message.

BASIC QUALIFICATIONSHigh School graduate or equivalent

4+ years management/supervisory experience

Comprehensive knowledge from operations, processes and business implications

Strong influencing and negotiating skills

Team building and management skills

Knowledge of current optical theory and merchandise

Strong communicator and listener

Strong basic math skills (addition, subtraction, multiplication, division)

Sales skills

Familiarity with cash register, computers and calculators

Ability to manage time under aggressive deadlines

PREFERRED QUALIFICATIONSCollege degree or equivalent

State licensure (if applicable) and/or ABO Certification in non-licensed states

LensCrafters Final Inspector Certification

LensCrafters Quality, Fitting and Adjusting Program

Previous experience in customer service and retail

Knowledge of current store merchandise

High level of business acumen to include detailed knowledge of LC Dashboard

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner). EssilorLuxottica is an Equal Opportunity Employer and provides opportunities for all qualified applicants without regard to race, color, gender, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status. Native Americans receive preference in accordance with Tribal Law.

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