Salary: $24.00-$25.00 HourlyReports To:The Lead Concierge will report to the Business Office Manager.  This is a Full-Time non-exempt, hourly position.Job Overview:Takes a lead role in overseeing the Concierge Team Members. Provides a positive first impression to all who enter the community.  Provides an overview of community information to those inquiries in support of sales and marketing efforts.  Responds to incoming calls and provides clerical support to all departments. Responsibilities and DutiesSchedules Concierge Team Members to ensure appropriate front desk coverageAssigns daily task and ensure completion of tasksAssists the Business Operations Director and Sales Counselor with special projectsEnsures appropriate office supplies are on handCoordinates maintenance of all office equipmentAnswers and screens all incoming calls in a courteous and professional mannerReceives and processes mail for the communityMaintains and updates log of emergency phone numbers and resident emergency face sheetsMonitors security alarms, resident emergency call system, and front door securityOrders and maintains appropriate office suppliesAssist credit card users (Executive Director, Sales Director and Life Enrichment Director) with maintaining and posting receipts and charge reconciliation.Assist the Business Office Manager in administrative tasks as assigned, such as posting ancillary charges for residents, resident interface on billing questions, processing billing statements and additional duties as assigned.Assists Department Managers in HR clerical tasks such as coordinating and scheduling interviews for potential candidates, verifying references, processing pre-hire packets, ordering badges and uniforms, processing CN-9 and additional duties as assigned.Participates in and attends all in-service training as scheduledEnsures compliance with all Federal, State, and local regulations, as well as community policies and proceduresOther duties as assigned
