Description We are in search of a Sales & Customer Care Consultant to join our team in the retail industry located in Mahwah, New Jersey. In this role, your primary responsibility will be to provide excellent customer service while managing customer inquiries and complaints. This role offers a long-term contract employment opportunity and is a crucial part of our customer care and sales team.Responsibilities Serve as the first point of contact for customers to address and resolve issues and complaints across multiple channels including email, phone, live chat, and social media Ensure a high-quality customer experience is delivered consistently Proactively anticipate customer needs to prevent potential barriers to a seamless customer experience Assist customers with various inquiries including product queries, returns, delivery, registration, payments, and more Contribute toward meeting departmental KPIs including sales, quality, and productivity targets Collaborate with colleagues across the Customer Care department and other internal departments to continuously improve service and knowledge Process and handle customer credit applications with accuracy and efficiency Maintain accurate customer credit records and monitor customer accounts Assist with order entry and schedule appointments as necessary Utilize Microsoft Excel and Microsoft Word for data entry and email correspondence. Requirements Must possess proficiency in Microsoft Excel and Microsoft Word. Should have experience in Data Entry and Order Entry. Prior experience in a Call Center Customer Service role is highly desirable. Must be capable of Answering Inbound Calls and handling Inbound Outbound Calls. Must have a strong background in providing excellent Customer Service. Must be able to manage Email Correspondence effectively. The ability to Schedule Appointments efficiently is required. Prior experience in the retail industry is a plus. Strong communication and interpersonal skills are required. Must be reliable, organized, and detail-oriented. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
