Customer Engagement Manager

Customer Engagement Manager

Vacancy expired!

Our client, a leader in the audio digital industry and one consistently ranked as amongst the best places to work is looking to hire a

• Executing customer-facing programs and promotions, working with internal partner teams to do so.
• Create, execute, and continually optimize an omni-channel, data-informed testing plan to improve listening and retention.
• Manage existing engagement programs from concept to execution.
• Evaluate end-to-end customer experience across multiple channels (web, social, and app) and turn learnings into actionable next steps.
• Provide weekly updates on retention performance to senior leadership.
• Partner with global teams to share best practices and collaborate on initiatives where applicable.

• Minimum of 4 years' experience in CRM, app or lifecycle marketing
• Strong organizational skills with the proven ability to handle multiple projects and move quickly and proactively to deliver results
• Strong analytical capability and experience managing success metrics
• Excellent verbal and written communication skills
• Experience with A/B testing
• Experience launching tests using Test & Target
• Proficient in MS Office, with demonstrated ability to pick up new/proprietary tools
• A passion for improving the customer experience

• Understanding of subscription business model
• Passion for books
• Tech or Media industry experience
• An understanding of Canadian cultural nuances
• Basic HTML skills and a general understanding of web development